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101 THE CITY OF PARIS CITIZEN PARTICIPATION PLAN TEXAS COMMUNITY DEVELOPMENT BLOCK GRANT PROGRAM Note to Grant Recipients regarding Limited English Pro eiency a") requirements: In accordance with federal law, if there is a significant number of the population who arc non - English speaking residents and are affected by the TxCDBG project, such citizens should have `meaningful access' to all aspects of the TxCDBG project. To provide `meaningful access', Grant Recipients may need to provide interprew services at public hearings or provide non - English written materials that are routinely provided in English. Examples of such vital documents include appHeat ion, complaint procedures, complaint procedures, answers to complaints, notices, notices of rights and disciplinary action, and any additional documents that contain information that is critical for obtaining federal services and/or benefits, or is required by law. For more information, we LEP.gov COMPLAINT PROCEDURES These complaint procedures comply with the requirements of the Texas Department of Agriculture's Texas Community Development Block Grant (TxCDBG) Program and Local Government Requirements found in 24 CFR §570.486 (Code of Federal Regulations). Citizens can obtain a copy of these procedures at the City of Paris, P.O. Box 9037, Paris, Texas 75461- 9037, 903/784 -9202, during regular business houvrs. Below are the formal complaint and grievance procedures regarding the services provided under the TxCDBG project. I . A person who has a complaint or grievance about any services or activities with respect to the TxCDBG project, whether it is a proposed, ongoing, or completed TxCDBG project, may during regular business hours submit such complaint or grievance, in writing to the Civil Rights Officer at P.O. Box 9037, Paris, Texas 75461- 9037or may call 903!7849202. 2. A copy of the complaint or grievance shall be transmitted by the Civil Rights Officer to the entity that is the subject of the complaint or grievance and to the City Attorney within five (5) working days after the date of the complaint or grievance was received. 3. The Civil Rights Officer shall complete an investigation of the complaint or grievance, if practicable, and provide a timely written answer to person who made the complaint or grievance within ten (10) days. 4. If the investigation cannot be completed within ten (10) working days per 3 above, the person wbo made the grievance or complaint shall be notified, in writing, within fifteen (15) days where practicable after receipt of the original complaint or grievance and shall detail when the investigation should be completed. 5. If necessary, the grievance and a written copy of the subsequent investigation shall be forwarded to the TxCDBG for their farther review and comment. 10/01/2095 ��CL , �,� '• ��,