2000-062-RES APPROVING AND AUTHORIZING THE EXECUTION OF SERVICE AGREEMENT

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SER VICE AGREEMENT Phone Billing Examiners, also known as PBX, provides certain telephone bill audit, inventory, and consulting services. The primary benefits of PBX's services are 1) refunds and 2) bill reductions. PBX will endeavor to obtain maximum refunds and reductions. If there is no refund or bill reduction. there is no fee for this service. Refunds are monies paid to the Client which are a result of correcting past telephone company over charges. Refunds are made directly to the Client by telephone company bill credit or by refund check. Bill reductions are decreases in the Client's recurring telephone charges. Some bill reductions are a result of illegal or erroneous over charges being corrected. Bill reductions also occur when items are eliminated or replaced with less expensive alternatives. BASIC SERVICE OPTION. By this agreement, PBX agrees to acquire and audit Client's current and historical telephone billing records. PBX will provide the Client a report which explains and summarizes Client's phone bills. PBX will conduct an inventory to insure that all billed items exist. If any erroneous or illegal over charges are discovered, PBX will obtain Refunds on Client's behalf. This action normally reduces Client's phone bill(s). BASIC SERVICE FEE. <- Client's Initials). Client agrees to pay PBX a fee of 60% of any refunds resulting from this service. Refund fees are due within 10 days of Client receiving refund check or credited bill as invoiced by PBX. Client retains 100% of any billing reductions resulting from this service. EXTENDED SERVICE OPTION. In addition the Basic Services shown above, PBX will also determine if other bill reduction opportunities exist beyond the scope of correcting illegal or erroneous over charges. Additional bill reductions occur when recurring charges are eliminated, or replaced with suitable, though less expensive alternatives. PBX will provide recommendations regarding other bill reduction opportunities that are found. Recommendation are subject to client approval. PBX will help implement any accepted recommendation. EXTENDED SERVICE FEE. <- Client's Initials). Client agrees to pay PBX a fee of 50% of any refunds and 50% of ONE annual bill reduction resulting from this service. Annual bill reduction is the monthly bill reduction times 12 months. PBX will invoice separately for the refund and for the bill reduction fee (BRF) amounts. These fees are due and payable within 30 days of Client receiving reduced bill. The BRF can be paid monthly. --------------------------------------------------- ------------------------------------------------------------------------ Client agrees to assist PBX by providing PBX with a letter-of-Agency, (sample on the other side of this fonn). Furthermore, Client will provide basic billing information consisting of copies of certain pages from ONE recent month's telephone accounts. All regularly billed telephone accounts are to be included. Client agrees to pay PBX's fee(s) as indicated by the Client's initials in the fee option shown above. All services to be provided under this agreement shall be completed within one (1) year of execution by Client IF THERE IS NO REFUND, CREDIT OR BILL REDUCTION, THERE IS NO CHARGE FOR THIS SERVICE CLIENT COMPANY NAME: PHYSICAL ADDRESS: CITY, STATE, ZIP CODE: TELEPHONE NUMBER: r.it:y nf' P:IITiA 125 1st Street S.E. PariR_ TY 7'16.60 (903) 784-9257 ACCEPTED: ACKNOWLEDGED: Name: (Signature of Authorized Agent) Michael E. Malone (Printed) H. R. Edwards President, PBX Title: Cit:v Manaver Agreement Date: 5 I 9 / 2000 Date: I I EXHIBIT A