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<br />c. Responding to client requests for EPSDT assistance/information; <br /> <br />d. Developing Outreach methods for informing EPSDT/Medicaid eligible clients <br />regarding the EPSDT Program through personal" contacts, mail-outs, group <br />meetings and other venues that involve innovative approaches in a variety of <br />settings; <br /> <br />e. Telephone coverage at a designated number in each sector, answered by an EPSDT <br />knowledgeable person who will assist clients in utilizing EPSDT services that will <br />facilitate medical and/or dental check-ups, diagnosis and treaunent; <br /> <br />f. Participation in education/information sessions that will describe and promote the <br />concept and services of EPSDT; <br /> <br />g. Provision of information to EPSDT/Medicaid clients about where EPSDT services, <br />support services and medical Transportation Services can be obtained; <br /> <br />h. Conducting intensive outreach with those targeted groups of clients identified by <br />the RECEIVING AGENCY. <br /> <br />2. PERFORMING AGENCY will operate and manage a centralized telephone answering <br />system that is toll free and will respond promptly to incoming EPSDT inquiries from the <br />Medicaid Eligible clients who reside in PERFORMING AGENCY'S service area <br />described below. <br /> <br />Activities must include the following: <br /> <br />a. Implementation and maintenance of a toll free phone system that is user-friendly, <br />community-based, accessible, culturally relevant, and provides information, <br />referral and assistance to EPSDT clients. <br /> <br />b. All calls must be toll free through a dedicated EPSDT 1-800 number or a dedicated <br />EPSDT local telephone number. <br /> <br />c. The dedicated telephone system must have adequate lines and staff to answer 90% <br />of all incoming calls promptly (within two [2] minutes), which is the same goal <br />that has been set for the Medical Transportation Program's toll free system. No <br />calls will be "answered" exclusively by a tape recorded message during normal <br />working hours, except in unusual circumstances. The Medical Transportation <br /> <br />ATTACHMENT - Page 2 <br />