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regarding band widths for annual usage based on total load of all members (rather than <br />based on MEMBER's individual load) and to minimize fees for adding or deleting <br />accounts. TCAP will monitor the wholesale and retail markets for favorable hedging <br />opportunities. TCAP will also monitor, evaluate and issue requests for proposals for power <br />development opportunities beneficial to its MEMBERS, including renewable projects <br />(each, a "Power Project"). <br />2. MEMBER Procurement Options <br />If MEMBER elects a fixed-price contract for a fixed period by submitting an Authorized <br />Election Form, TCAP will function as MEMBER'S agent in the wholesale energy <br />marketplace in soliciting, evaluating and negotiating each such fixed-price contract. <br />Absent an election, MEMBER shall participate in other procurement strategy options <br />offered by TCAP, such as TCAP's SHP, and TCAP will function as MEMBER's electric <br />energy procurer. As such, TCAP will (i) oversee the Energy Manager, (ii) will direct the <br />Energy Manager to solicit wholesale energy market quotes, (iii) will cause the Energy <br />Manager to transact at the most favorable executable market quotes and (iv) will negotiate <br />and develop the Energy Price in MEMBER'S CESA (the "CESA Energy Price"). The <br />CESA Energy Price shall be developed and agreed upon by TCAP, the Energy Manager <br />and the REP and shall include the wholesale energy market transactions as well as Energy <br />Manager's estimate of any non -fixed charges, including zonal congestion charges, <br />ancillaries service charges, and other charges in connection with MEMBER'S load. If <br />MEMBER elects to purchase power from a Power Project solicited and chosen by TCAP <br />via a competitive RFP process (or other similar process), TCAP will function as <br />MEMBER'S electric energy procurer, and will direct the Energy Manager to include the <br />value of the power procured from such projects in the development of MEMBER'S CESA <br />price. <br />B. Customer and Billing Services Provided by TCAP <br />1. REP Portal <br />TCAP consultants oversee the development and presentation of the REP's portal for TCAP <br />members; the REP will be responsible for operation of the portal. TCAP provides training <br />and assistance regarding portal use. <br />2. REP Customer Service <br />TCAP negotiates with the REP regarding service standards and annually reviews REP <br />performance. TCAP maintains a right to replace a REP for unsatisfactory performance <br />without affecting the price of wholesale power, so long as the replacement REP has a credit <br />rating acceptable to the Energy Manager. TCAP continuously monitors customer billings <br />and will alert both the REP and MEMBER, when appropriate, of any billing errors and the <br />adjustments needed to ensure accurate and reliable billings to MEMBER. TCAP will <br />advocate on behalf of MEMBER when needed to resolve billing or customer service issues. <br />