11 - Interlocal Agreement for E-9-1-1 Service & PSAP Equipment

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Attachment C Scope of Work Local Government will: • Designate a PSAP Supervisor and provide related contact information as a single point of contact for ATCOG. • Coordinate with ATCOG in the planning for, implementation and operation of all 9-1-1 equipment. • Monitor the 9-1-1 equipment, report any failures or maintenance issues immediately to the appropriate telephone company and notify ATCOG immediately. • Keep a log of all trouble reports and make copies available to ATCOG upon request. • Notify ATCOG of any and all major service -affecting issues or issues needing escalation within a service provider's organization. • Make wireless test call daily. • Make text -to -9-1-1 test calls one per day. • Test all 9-1-1 and ancillary equipment for proper operation and user familiarity at least once per month. • Test transfers on the 9-1-1 equipment monthly to assure they are operating properly. • Test alternate routing plan once a month. • Test all 9-1-1 TDD/TTYs for proper operation and to maintain user familiarity at least once per day. • Test system for RTT (Real Time Text) capability at least once per day. • Limit access to all 9-1-1 equipment and related data only to authorized personnel. • Provide a safe and healthy environment for all 9-1-1 call takers/dispatchers which enhances proper use and maintenance of 9-1-1 equipment. • Submit reports to ATCOG of wireless or CLEC (Competitive Local Exchange Carrier) test calls and /or any applicable paperwork required by CSEC within 24 - hours. • Not change or modify any configuration of 9-1-1 equipment, software, programs or hardware provided by ATCOG. • Keep PSAP area, 9-1-1 equipment and backroom equipment area and backroom equipment clean and free of dust accumulation • The PSAP shall notify ATCOG of any service provider changes and/or changes in phone numbers programmed on the 9-1-1 equipment. • Submit ANI/ALI Problem Call Reports and "Advanced Search" ALI Reports, including wireless information within 24 hours of the initial 9-1-1 call. • When requested, will complete and submit incomplete ANUALI Problem Call Reports back to ATCOG within 24 hours. • Send at least one PSAP participant to trainings and meetings facilitated by ATCOG. • Coordinate with ATCOG in the validation and correction of 9-1-1 addressing and City limits for emergency routing and response within 10 days of notice or implementation. 14