11 - Interlocal Agreement for E-9-1-1 Service & PSAP Equipment

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Attachment D PSAP Operations Performance Measures and Monitoring Reports The RPC may request that the Local Government provide it with specialized reports which will not duplicate information readily available from vendors. Such reports shall include, but are not limited to: None Loqs The Local Government shall provide copies of logs and reports to assist with the RPC's collection of efficiency data on the operation of PSAPs including, but not limited to: 1. Trouble report logs at least once per year. 2. List of service affecting issues once per quarter. 3. Certification of TTY/TDD testing once per quarter. Quality Assurance Inspection RPC personnel will conduct site visits at least once per year to inventory and evaluate the condition of PSAP equipment, efficiency of PSAP operations, and compliance with the Agreement. In addition, quality assurance inspections will be conducted as follows: CPU (Computer) TDD/TTY Contingency Routing ALI Screen Alarm Voice Recorder Keyboard Notification Overflow Tests will also be conducted at least once monthly, or quarterly as specified, on 9-1-1 software to ensure proper operation and correct information received. Those tests shall include, but not be limited to: Wireline test call Wireless Phase II and Text -to -9-1-1 test calls TDD/TTY test call to 9-1-1 PSAP equipment and to non CPE integrated ten -digit PSAP administrative number Contingency Routing 9-1-1 Transfer Buttons iv.