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CLARO ENTERPRISE SOLUTIONS, LLC
<br />MANAGED PERIMETER SECURITY SERVICE ANNEX
<br />on it. CUSTOMER shall not create or allow for liens, claims, pledges or
<br />other encumbrances on any equipment that belongs to CLARO
<br />ENTERPRISE SOLUTIONS. CUSTOMER shall allow, during regular
<br />business hours, CLARO ENTERPRISE SOLUTIONS access to its
<br />equipment located at CUSTOMER premises. CUSTOMER is responsible
<br />for all lost, stolen or broken equipment and may be required to purchase
<br />a replacement in order to continue service. CUSTOMER is responsible
<br />for maintaining their own equipment
<br />9.3. CUSTOMER shall insure the equipment for loss or damage by fire,
<br />theft, and all normal extended coverage at all times for an amount equal
<br />to the replacement value of the equipment. No loss, theft or damage after
<br />shipment of the equipment to CUSTOMER shall relieve CUSTOMER from
<br />CUSTOMER's obligations under this Agreement.
<br />9.4. All CLARO ENTERPRISE SOLUTIONS -provided equipment shall be
<br />returned to CLARO ENTERPRISE SOLUTIONS within five (5) days of
<br />Service termination, regardless of the nature of the termination. CLARO
<br />ENTERPRISE SOLUTIONS will provide instructions on returning
<br />procedures. CUSTOMER is responsible for costs related to all equipment
<br />returns except where CUSTOMER elects to terminate the Service for
<br />breach by CLARO ENTERPRISE SOLUTIONS, in which case CLARO
<br />ENTERPRISE SOLUTIONS shall pay for such costs related to equipment
<br />returns. Equipment should be returned to CLARO ENTERPRISE
<br />SOLUTIONS in the same condition as CUSTOMER initially received such
<br />equipment considering normal wear and tear. The monthly recurring
<br />charge related to the equipment will be paid by CUSTOMER until such
<br />equipment is received by CLARO ENTERPRISE SOLUTIONS except
<br />where such termination occurs at the end of the Initial Period or any
<br />Renewal Period or upon CUSTOMER termination for breach by CLARO
<br />ENTERPRISE SOLUTIONS, in which case no monthly recurring charges
<br />shall be charged..
<br />10.0. Reguest for Service Disconnection
<br />10.1 In the event that CUSTOMER terminates this Service Annex, or
<br />terminates a Service at one (1) or multiple sites prior to completion of the
<br />Term established in the Order Form, early termination charges shall apply.
<br />Notwithstanding the foregoing, early termination fees shall not apply in the
<br />event that a request to disconnect, is received in conjunction with notice
<br />of intent not to renew the Initial Period or Renewal Period, as the case
<br />may be.
<br />10.2 For terms and conditions regarding termination of Service(s), please
<br />refer to the "termination" clause of the General Terms and Conditions of
<br />the Agreement.
<br />10.3 CUSTOMER must place all requests for Service disconnections via
<br />an Order Form. Unless otherwise agreed to in writing by the Parties, the
<br />disconnection process will be completed forty-five (45) days after
<br />CUSTOMER request to disconnect has been acknowledged in writing by
<br />CLARO ENTERPRISE SOLUTIONS. CLARO ENTERPRISE
<br />SOLUTIONS shall acknowledge CUSTOMER's disconnection request in
<br />writing upon receipt.
<br />11.0. Prohibited Uses,
<br />11.1 Any use of the Services or any other action taken by CUSTOMER or
<br />its vendors, that whether directly or indirectly causes a disruption in the
<br />network integrity of CLARO ENTERPRISE SOLUTIONS, is strictly
<br />prohibited and could result in termination of the Services at the sole, but
<br />reasonable, discretion of CLARO ENTERPRISE SOLUTIONS.
<br />CUSTOMER agrees and acknowledges that it is purchasing Service(s) for
<br />its internal use only, and that it is expressly prohibited from reselling or
<br />transferring the Service(s). The service plans are for the internal business
<br />use of CUSTOMER only and the uses of the Service in the following
<br />nature are expressly prohibited: any autodialing, continuous or extensive
<br />call forwarding scam, continuous connectivity, telemarketing fraud, war
<br />dialing, robocall, call hammer, brute -force attempts, caller ID spoofing,
<br />register bogus, fax broadcast, fax blasting, junk faxing and fax
<br />spamming. Any use found to be inconsistent with these restrictions will
<br />result in termination of the Service.
<br />12.0._ExkortCornHance
<br />12.1 The Parties acknowledge that hardware, and any associated
<br />software and/or technology ("Controlled Materials") sold or provided by
<br />either Party in connection with this Agreement may be subject to export
<br />and import laws of the United States and other foreign countries. Each
<br />Party agrees that it will not export, import, re-export, transfer, release,
<br />download, transmit or otherwise divert Controlled Materials, except in full
<br />compliance of the applicable export or import laws and regulations of the
<br />United States and other countries.
<br />13.0. Software Cori ht
<br />13.1 Any software used or provided by CLARO ENTERPRISE
<br />SOLUTIONS to CUSTOMER in conjunction with providing the Services
<br />are protected by copyright law and intemational treaty provisions.
<br />CUSTOMER may not copy the software or any portion of it.
<br />14.0. Civil Works
<br />14.1 Unless expressly specified, the cost of civil works, wiring, cabling or
<br />any other type of work necessary to configure CUSTOMER sites are not
<br />factored into the price of the Service. If, as a result of a site survey, it is
<br />concluded that civil works, wiring, cabling or any other type of work is
<br />needed to install a managed device at CUSTOMER premises,
<br />CUSTOMER shall be given a list of the specifications and requirements
<br />needed in order to have such site(s) ready for the Service. CUSTOMER
<br />shall be fully responsible for all expenses related to these changes.
<br />CUSTOMER is fully responsible for the cost of any work that is needed
<br />and agrees that all configurations shall be done in accordance with the
<br />specifications and standards as set forth by CLARO ENTERPRISE
<br />SOLUTIONS, its Affiliates or subcontractors. All the site configurations
<br />carried out by CUSTOMER or CUSTOMER's contractor shall not take
<br />more than thirty (30) calendar days after CUSTOMER's service
<br />administrator is notified in writing by CLARO ENTERPRISE SOLUTIONS
<br />of such works. If CLARO ENTERPRISE SOLUTIONS is not notified in
<br />writing of the termination of the site's changes within fifteen (15) calendar
<br />days after the 30 -day period, CLARO ENTERPRISE SOLUTIONS. shall
<br />commence billing for all the Services contracted within such sites.
<br />v.10-22 CLARO ENTERPRISE SOLUTIONS, LLC PROPRIETARY
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