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Item No. 29 <br />TO: Mayor, Mayor Pro -Tem & City Council <br />FROM: Celso Arrieta, IT Manager <br />Robert Vine, Assistant City Manager <br />SUBJECT: Internet Services Agreement <br />DATE: December 12, 2022 <br />BACKGROUND: The City currently utilizes a point-to-point system, which is an antenna <br />system, to connect different buildings to the network, (to each other), and to the internet. This <br />particular system has challenges in that bandwidth is shared with other users outside of our network <br />and antennas can be inconsistent and/or fail prompting replacement and additional costs. <br />While the City has traditionally utilized local providers for internet services there is an opportunity <br />to enter into an agreement with Vyve and secure expanded services with a dedicated fiber <br />infrastructure and receive internet services to meet the growing needs of the organization. <br />STATUS OF ISSUE: The City Council recently approved entering into agreements with Claro <br />to upgrade our Network and our Telecommunications system. In order to support the <br />implementation of these two solutions, it is vital to have access to a reliable and robust internet <br />service. <br />Vyve is offering to install dedicated fiber to connect six separate locations with a fiber optics <br />network, allowing for greater bandwidth, increased speeds and more reliable connectivity. The <br />fiber backbone supporting this network will be installed by Vyve at no cost to the City and will <br />allow for the City to enter into a long-term agreement for internet services of five (5) years. A <br />dedicated fiber optics network will mean the City will no longer have to share bandwidth with <br />other users, (outside of our network), users will experience higher internet speeds and connectivity <br />will be more consistent. <br />If approved, this agreement will provide the City with a significantly higher quality product while <br />realizing a moderate savings when compared to current, budgeted expenses. This proposed <br />agreement includes guarantees for prescribed and satisfactory service levels and also addresses <br />expectations for continuity of service, neither of which are in place with our current providers <br />leaving the City vulnerable to a network or service failure. <br />The following factors were considered when researching options for this service: <br />• Cost <br />• Added values <br />