16 - Amendment No 3 to Professional Services Agreement with Computer Information Systems - Digi-Ticket E-Citation System

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PARIS POLICE DEPARTMENT TEXAS LICENSE AGREEMENT #345 Efforts to Correct Errors are defined as the technical measures taken by CIS' analysts/programmers to resolve/eliminate an Error that has occurred in the use of the System. Such Efforts shall take the form of a Configuration Change, Code Table Adjustment or Modification of a Software Program. A "Hot Fix" is a Modification made to a Program Software that may be released to the User(s) upon completion and testing. Hot Fix Modifications Software Programs may be made only to Software Programs that are not "Cascade Software Programs." Cascade is defined as Software Programs that are linked to other Software Programs. A Hot Fix will be released upon Modifications and Test of the Software Program. A Modification that involves a Cascade Software Program may involve Modifications to numerous other Software Programs. A modified Cascade Program will be released with the next New Release when the entire System(s) are subject to Q&A. Configuration Changes and Code Table Adjustments may be made shortly after the Error is diagnosed. Should CIS find that a reported Error or Performance Problem is not in its System(s) or operational procedures, CIS will advise the User accordingly. In the event that the error or performance problem has resulted from the current facility environment (power, HVAC, UPS, etc.) of the System(s) by the User, CIS will advise the User and the User will take measures to maintain the proper machine environment recommended by CIS per Paragraph G.fi. If the Error or Performance Problem is a result of User modifications, third party software and/or access due to lack of User compliance with Paragraph AA, or unreported Workstations, CIS will advise the User and the User will cooperate with CIS to remove all User modifications and/or third party access and/or upgrade hardware related said unreported Workstations. CIS agrees to provide Software Support Services "Support" to assist User personnel by telephone with questions relating to the functional operation and technical issues of the System(s). Support shall be provided by telephone during normal business hours on weekdays. CIS will use the Go -To -Assist System to facilitate direct access to a User's Workstation. This facility enables CIS -to render direct and immediate support to the User reporting an Error or requesting Support. CIS agrees to provide Support by telephone for "Emergency Events" on a 24 hour, 7 day basis. User may define Emergency Event. CIS will assist the User and hardware/network vendor(s) in diagnosis of and restoration of a System outage due to hardware/network problems. User agrees to maintain, at all times, a valid backup copy of the entire System Library and most current backup of the data files to enable restoration of the System(s) when required. User agrees to provide CIS wideband electronic access to User's Server and Workstations, including using VPN and PC Anywhere, to enable and facilitate CIS' Maintenance and Support Services. CIS maintains an FBI/CJIS Facility Security Plan and its management and program staff involved in Maintenance and Support Services have FBI clearance for that purpose. C: