02-09-2026 Agenda Packet - Laserfiche WebLink

Home Browse Search

Why This Matters Stakeholder feedback consistently identified customer service inconsistencies and reactive communication as areas needing improvement. At the same time, Council and stakeholders alike praised staff expertise and dedication. This Strategic Outcome focuses on translating that expertise into consistently excellent service through training, better tools, and cultural transformation. d "Communication, Coordination, and Collaboration" account for "SO% of a lot of the challenges that exist," making this Outcome foundational to all others. Serve Citizens with Professionalism and Integrity reflects the City's commitment to building public trust through consistent, transparent, and ethical service. This Outcome focuses on strengthening the internal systems, culture, and communication practices that define how residents experience their local government. During both the City Council and Department Director workshops, participants emphasized that Paris's greatest strength lies in its people—the professionalism, care, and sense of duty shared across all departments. Yet they also recognized that to sustain excellence, the City must continuously invest in its workforce, modernize how it communicates, and improve responsiveness to community needs. Key Activities under this Outcome are designed to ensure that every interaction between the City and its citizens reflects quality, accountability, and respect. These initiatives include enhanced customer service training, leadership and succession planning, employee engagement and onboarding programs, and deployment of new communication tools such as the 31.1 -style service and transparency dashboard. Together, these actions strengthen the connection between City Hall and the community—ensuring that professionalism and integrity are not just organizational values, but daily practices visible in every service delivered to the people of Paris