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Additional ICey Activities: Strategic <br />Outcome i <br />1.4 Compensation Study & Engagement/Exit-Feedback System <br />Market comparison of pay and benefits with clear career ladders, plus quarterly pulse <br />surveys, exit interviews, and actionable feedback loops. Timeline: 0-2 years { Cost: Study < <br />$5o,000; implementation phased <br />1.5 SharePoint / Internal Communications Hub <br />organized channels, document libraries, and workflows integrated with Microsoft 365 for <br />efficient collaboration. Timeline: 0-2 years I Cost: $14,000 + training time <br />1.6 Development Roadmap & SOP Library <br />Plain -language guides, checklists, and aligned internal SOPS for applicants and staff, <br />reviewed twice yearly. Timeline: 0-2 years I Cost: < $50,000 <br />1.7 Succession & SOP Plan <br />Identification of critical roles with named backups and clear procedures to maintain services <br />through turnover. Timeline: 3-5 years I Cost: $50,000—$100,000 <br />1.8 Leadership & Culture Initiative <br />Supervisor training, coaching, shared norms, and peer forums to improve internal <br />communication and teamwork. Timeline: 3-5 years j Cost: $50,000—$100,000 <br />