2006-005-RES-911 SERV. - Laserfiche WebLink

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by PSAP employees, not including ordinary wear and tear or day-to-day use of equipment; x. PSAP personnel are responsible for reporting, to the appropriate party, any hardware or software problems immediately when the problem is first detected. The PSAP shall also contact and report all outages to the A TCOG 9-1-1 Program Manager within 20 minutes of their occurrence, if possible. The PSAP shall maintain a log of outages reported and the resolution of same; y. A TCOG is required by the CSEC to perform on-site monitoring of the PSAP for proper use and operations of 9-1-1 equipment in compliance with applicable law, and the Public Agency agrees to cooperate fully with such on-site monitoring. A TCOG will visit Public Agency's offices and monitor its performance of this contract, no less than once annually, to ensure compliance with applicable law. A TCOG will provide Public Agency a written monitoring report within 30 calendar days of the visit. The report will describe any compliance issues and schedule a follow-up visit if necessary. z. The Texas Commission on State Emergency Communications has the same inspection and visitation rights as ATCOG. ARTICLE 3 - A TCOG OBLIGATIONS 3.01 A TCOG, as administrator for 9-1-1 services for the region, agrees to receive monies from monthly access lines and/or equalization surcharge fees and to pay non-recurring and monthly recurring system and equipment costs according to the terms outlined in the regional plan. 3.02 A TCOG agrees to maintain appropriate accounting and reporting mechanisms for inclusion of 9-1-1 financial activities in an A TCOG annual audit. 3.03 A TCOG agrees to coordinate public education and information throughout the system. 3.04 A TCOG agrees to serve as the Contracting entity with the appropriate telephone companies for service and equipment. 3.05 A TCOG agrees to complete such reports and other documentation as may be required by the CSEC, the PSAPs, the Public Agency, or the service providers. 3.06 Consistent with UGMS and applicable law, any equipment purchased by A TCOG for the specific use of Public Agency, shall be owned by A TCOG.