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<br />~ <br /> <br />, <br /> <br />SUMMARY OF COMMENTS (written by survey participants) <br /> <br />Anyone who rated the quality of service "poor" in the 6A - M, 7 A and <br />7B, and 8,9,10 groups and subgroups were asked to explain how <br />the city could improve the service. <br /> <br />There were a wide range of suggestions with many repeats. <br />Generally the comments were wise and insightful. Some <br />participants did not provide suggestions. Comments in the 12 <br />"Poor" categories are summarized below: <br /> <br />6E Water billing service <br />· Need more time between receipt of bills and due date <br />. Employees are abrupt and impolite <br />· Need training in courtesy, whether face to face or on the <br />telephone <br /> <br />6G Code enforcement <br />. enforce the codes on the books <br />· enforce the codes fairly for rich and poor <br />. increase fmes for repeat offenders <br /> <br />6H Library services <br />. Reduce the $40.00 fee for out-of-city residents <br />. Make the fee a one tim.e fee <br />. Have the county make a contribution <br /> <br />61 Park & recreation facilities <br />. clean up the parks <br />· provide more recreation for our youth, children & teenagers <br />alike <br />. Patrol the unsafe parks <br /> <br />6J Condition of streets <br />. fIx potholes properly, same ones repeat <br />· develop a systematic street repair & maintenance program, <br />train or retrain as necessary <br /> <br />6K Condition of curbs and gutters <br />