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4. Microsoft Office Suite, Internet Explorer, Windows, Laserfiche, and customer relationship <br />management software. <br />5. Dictation and transcription equipment, typewriter, and other standard office equipment. <br />6. English usage, spelling, vocabulary, grammar, and punctuation. <br />7. Basic mathematical principles. <br />8. Principles and practices used in dealing with the public. <br />9. Principles of record keeping. <br />10. Effective organizational skills. <br />11. Effective time management. <br />12. Safe work practices. <br />Ability to: <br />1. Maintain effective working relationships with other employees and the public and to deal with <br />public relations problems courteously and tactfully. <br />2. Communicate well with others without seeming abrasive. <br />3. Effectively communicate orally and in writing. <br />4. Understand and follow directions precisely. <br />5. Pay strict attention to details and use all resources available wisely and effectively. <br />6. Follow directions and work calmly in stressful situations. <br />7. Exercise initiative and independent judgment, to utilize problem-solving skills, and to be <br />flexible and adapt to new situations. <br />8. Competently use computers and other office technology. <br />9. Establish and maintain effective working relationships with co-workers, supervisars, and the <br />general public. <br />10. Establish, maintain, and foster positive and harmonious working relationships with those <br />contacted in the course of work. <br />11. Respond to inquiries, complaints, and requests for service in a fair, tactful, and timely manner. <br />12. Multi-task effectively. <br />Job Description - City Switchboard Operator/City Hall Annex Receptionist Page 2 <br />