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December 2, 2008 <br />Page 2 <br />Network Hiqhliqhts <br />High Capacity - Ethernet over fiber is scalable to a Gigabit and beyond providing a <br />future-proof platform. <br />Ethernet Handoff - Suddenlink provides a Cat-5 connection, which saves the expense of <br />purchasing and maintaining additional hardware. <br />Scalable - With a simple phone call, the bandwidth can easily be upgraded within a few <br />hours. No additional equipment OR installation is required. <br />At Suddenlink, we employ local, Certified Fiber Engineers who are <br />ON CALL 24 - 7, providing a fast response time. There is NO COST for fiber-line <br />maintenance. <br />Cisco-Certified Engineers - no cost for WAN-electronics maintenance <br />Fiber is superior in Reliability to Copper- <br />Fiber is a non-metallic material, which transmits light waves and is immune to data loss <br />caused by noise interference, cross talk, and changes in temperature, moisture, or electrical <br />surges. <br />Service and Support <br />In the event of an outage or disruption in service, planned or unplanned, the <br />City of Paris personnel may contact the Network Operations Center (NOC) by calling 1- <br />866-232-5455, which is a non-published number for the NOC and should not be used <br />except in the event of an outage or technical difficulty with the proposed services. Or, City <br />of Paris may be contacted by the Network Operations Center (NOC) according to a <br />prescribed notification process provided by City of Paris including contact information and <br />hours of availability. If it is necessary for a Suddenlink technician to be dispatched onsite the <br />response time will be within 4 business hours. <br />Installation <br />A Project Management team will oversee the project from start to finish, including the <br />purchase and delivery of all equipment, timelines, and communication of schedules, (etc.). <br />The IP Engineering department will work with City of Paris to pre-configure the switch prior <br />to installation and will also perform and oversee the installation of a Cisco 3560 switch at <br />the customer location. The Suddenlink Regional Fiber Planning Engineer will plan and <br />oversee the installation of all fiber and termination equipment. Once the equipment is in <br />place, performance testing will be conducted. <br />" 0l/ 002M <br />