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CITY COUNCIL AGENDA ITEM BRIEFING SHEET <br />Submittal Date: <br />Originaring Department: <br />Presented By: <br />Agenda Item No.: <br />12/08/08 <br />Council Date: <br />MIS <br />Kent Klinkerman <br />18. <br />12/0g/0g <br />RECOMMENDED MOTION: <br />No an action item. <br />POLICY ISSUE(S): <br />Project update <br />BACKGROUND: <br />The City Manager has implemented an electronic process by which the citizens of Paris can submit <br />requests for service, questions or review frequently asked questions (FAQs). The Citizen Action Center <br />link is available on the City of Paris current website and will also be on the future website that is in <br />development. <br />The GovQA Service Module captures, routes, manages, searches and reports on all citizen requests for <br />service into a department - from inception through fulfillment. Every department can tailor the Service <br />Module to meet their individual needs - setting complex workflow rules, service level time triggers and <br />dynamic loan balancing routines to accommodate their environment. Meanwhile, GovQA will <br />accumulate the status of all activity across all departments in order to report comprehensive status to <br />government managers or elected officials. The Public Works and Code Enforcement departments are <br />receiving most of the service requests. <br />A public education effort will begin the week of December 8. <br />BOARD/COMMISSION RECOMMENDATION: <br />NONE <br />EXHIBITS: <br />ACTION: <br />BUDGET INFO: <br />❑ Financial Report ❑ Minute Order <br />Expense <br />$ <br />❑ Department Report ❑ Resolution <br />Budgeted Amt. <br />$ <br />Z Presentation ❑ Ordinance <br />y'I'D Actual <br />$ <br />❑ Public Hearing ❑ Other <br />Acct. Name <br />Acct. Number <br />FISCAL NOTES: <br />REVIEWED AND APPROVED BY: <br />Z Administrarion Z City Clerk ❑ Community Development Z EMS/IT ❑ Finance ❑ Fire <br />❑ Municipal Court ❑ Legal ❑ Library ❑ Police ❑ Eng./Public Works ❑ Utilities <br />City of Paris <br />Revised 2/04/08 <br />