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Attachment D <br />PSAP Operations Performance Measures and Monitoring <br />Re orts <br />The RPC may request that the Local Government provide it with specialized reports <br />which wil) not duplicate information readily available from vendors. Such reports shall <br />include, but are not limited to: <br />None <br />Loqs <br />The Local Government shall provide copies of logs and reports to assist with the RPC's <br />collection of efficiency data on the operation of PSAPs including, but not limited to: <br />1. Trouble report logs at least once per quarter; <br />2. List of service affecting issues once per quarter; <br />3. Certification of TTY/TDD testing once per quarter; and <br />4. TTY/TDD test call logs. <br />5. Wireless and wireline test call logs <br />Qualitv Assurance Inspections <br />RPC personnel will conduct site visits at least once per year to inventory and evaluate the <br />condition of PSAP equipment, efficiency of PSAP operations, and compliance with the <br />Agreement. <br />In addition, quality assurance inspections will be conducted on the following: <br />CPU (Computer) TDDlTTY Make Busy Switch <br />ALI Screen System Printer Voice Recorder <br />Keyboard Alarm Overflow <br />Tests will also be conducted at least once monthly on 9-1-1 software to ensure proper <br />operation and correct information received. Those tests shall include, but not be limited <br />to: <br />Wireline test call <br />Wireless Phase II test call <br />TDDlTTY test call to 9-1-1 PSAP equipment and to ten-digit PSAP administrative number <br />not connected to PSAP equipment <br />Make Busy Switch <br />- E4 <br />