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6/11/2010 <br />Rate Study <br />Overview (cont'd) <br />• Retail rates versus contract customer rates <br />• Actual expenses (contract customers) <br />• Budgeted expenses (retail customers) <br />• Timing difference in cost recovery <br />• Chemical and electricity costs <br />• Impact on this year's and next year's rates <br />6 <br />39 <br />3 <br />