2012-004 RES APPROVE/AUTHORIZE INTERLOCAL AGREEMENT FOR E9-1-1 SERVICE AND PSAP EQUIPMENT BETWEEN COP AND ARK-TEX COUNCIL OF GOVERNMENTS

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Attachment C Scope of Work Local Government will: • Designate a PSAP Supervisor and provide related contact information as a single point of contact for ATCOG. • Coordinate with ATCOG in the planning for, implementation and operation of all 9-1-1 equipment. • Monitor the 9-1-1 equipment, report any failures or maintenance issues immediately to the appropriate telephone company, and notify ATCOG if appropriate response is not forthcoming from the company. • Keep a log of all trouble reports and make copies available to ATCOG at quarterly monitoring visits or upon request. • Notify ATCOG of any and all major service-affecting issues or issues needing escalation within a service provider's organization. • Make wireless test calls and wireline exchange test calls no less than once per month. • Log all incoming test calls, whether by PSAP or service provider and make copies available to ATCOG. • Test all 9-1-1 and ancillary equipment for proper operation and user familiarity at least once per month. • Test alternate routing switch (make busy switch) once a month. • Test all 9-1-1 TDDfT'TYs for proper operation and to maintain user familiarity at least once per month. • Log all TDD/TTY calls, and make copies available to ATCOG and Department of Justice on an as-needed basis. ~ Limit access to all 9-1-1 equipment and related data only to authorized personnel. • Provide a safe and healthy environment for all 9-1-1 call takers/dispatchers which enhances proper use and maintenance of 9-1-1 equipment. • Fax printouts to ATCOG of wireless or CLEC test calls and /or any applicable paperwork required by CSEC within 24-hours. • Not change or modify any configuration of 9-1-1 equipment, software, programs or hardware provided by ATCOG. • Keep PSAP area, 9-1-1 equipment and backroom equipment area and backroom equipment clean and free of dust accumulation • The PSAP shall notify ATCOG of any service provider changes and/or changes in phone numbers programmed on the 9-1-1 equipment. • Fax ANI/ALI Problem Call Reports including wireless information within 24 hours of the initial 9-1-1 call. • Will complete and return incomplete ANI/ALI Problem Call Reports back to ATCOG within 72 hours. ATCOG will: As administrator for 9-1-1 services for the region, agree to receive monies from monthly access lines and/or equalization surcharge fees and to pay non-recurring and monthly recurring system and equipment costs according to the terms outlined in the regional plan.