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<br /> <br /> <br /> <br /> <br /> <br /> Topics which may be discussed at any scheduled or <br /> <br /> special evaluation session amy include, but not be limited <br /> to, service rate structur.es, franchise fee, penalties, free <br /> <br /> or discounted services, application of new technologies, <br /> <br /> system performances, service provided, programming offered, <br /> customer complaints, privacy, amendments to this ordinance, <br /> <br /> judicial and FCC rulings, line extension policies, and <br /> <br /> grantee or City rules. <br /> <br /> <br /> Members of the general public May add topics either by <br /> <br /> working through the negotiating parties or by presenting a <br /> <br /> petition. If such a petition bears the valid signatures of <br /> tifty (50) or more residents of the City, the proposed topic <br /> <br /> or topics shall be added to the list of topics to be dis- <br /> <br /> cussed at the evaluation session. <br /> <br /> <br /> (b) Operation and Maintenance of System and Review. <br /> <br /> <br /> <br /> (1) The grantee shall render efficient service, make <br /> repairs promptly, and interrupt service only for good cause <br /> <br /> and for the shortest time possible. Such interruptions <br /> <br /> 14_nsofar possible shall be preceded by notice and shall occur <br /> <br /> during the periods of minimum use of the system. Repeated <br /> outages will not be tolerated. System outages in excess of <br /> <br /> four per Month shall be deemed inconsistent with efficient <br /> <br /> service. Similarly, repeated system failures at the same <br /> location(s) would indicate inadequate equipment maintenance <br /> <br /> and/or need for equipment replacement. <br /> <br /> <br /> <br /> (2) When there has been a pattern of similar com- <br /> plaints made or when there exists other evidence, which, in <br /> <br /> the judgment of the City Council casts doubt on the re- <br /> <br /> liability or quality of cable service, the City Council <br /> shall have the right and autharity to compel the grantee to <br /> <br /> test, analyze, and report on the performance of the system. <br /> <br /> <br /> 11 <br />