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Minutes of the PEDC <br />July 1 l, 2001 <br />Page 2 <br /> <br />Gary Vest, Executive Director, introduced Lee Rattigan, Executive Vice <br />President, and Greg Meares, Plant Manager of TCIM Services, Inc., who had <br />asked to make a presentation before the board. <br /> <br />Mr. Rattigan gave the board a progress report on their first year in operation <br />and said this was an extremely successful first year. He gave an overview of <br />TCIM Services in order to put their company in perspective. He said the <br />company was founded in 1988. It is a minority company and it has been <br />certified as a woman owned business in the year 2000. He said they had twelve <br />call centers in four states. Mr. Rattigan advised the board that the company had <br />shifted their service offering from being an Outbound Sales Organization to <br />being an Inbound Customer Care Organization, so they are taking a lot of <br />inbound calls for Fortune 500 Companies. He advised that the industry <br />segments that it concentrates on are telecommunications, insurance and <br />financial services, and the type of clients they serve are Fortune 500 companies. <br />Mr. Rattigan said the revenues for TCIM should be about eighty million <br />dollars. <br /> <br />Mr. Rattigan said their Paris facility is designed for 330 workstations and they <br />are fast approaching full capacity utilization of the investment commitment that <br />they have committed to with PEDC, which was a million six fifty. He <br />presented data that indicated they are in excess of 2.4 million. He said the <br />other commitment they made to PEDC with respect to improvements was <br />$200,000.00 and they are well over that by $530,000.00. Mr. Rattigan said <br />they have, as recently as May, seventy-seven thousand hours of operations and <br />since he had prepared this report, the operations for the month of June came in <br />slightly over one hundred thousand hours. He said if you take that and convert <br />that at thirty-five hours a week, that is seven hundred and thirty-six equivalent <br />jobs, and their commitment to the Board was for 200 jobs. Mr. Rattigan told <br />the Board that one of the more important aspects of establishing themselves as <br />a long term employer in the community is to represent themselves as a full-time <br />service oriented benefits offering employer. Mr. Rattigan told the Board that <br /> <br /> <br />