06-F Tax Proposal - Gay et al - Laserfiche WebLink

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NDV-06-2001 18:36 FROM:GRY MCCRLL 972-494-2982 T0:9037829721 PRGE:1729 b. We will advi5e the City of taxpayers with genuine hazdship situaeions and make suggestions for a suiteble course of action. ' c. We will provide assistance to tuxpayers eligible for over-65 defevals and exemptionu with the City's approval. • d. Ms. Gordon will confer wifh taxpayers' attorneys. 4. Wr will provide excellent collectiony for !he Dfatrict and provide all aervieee oeedied to rchieve our god of collecting ss much money as poesiblc aM quickly ra poasible in a prufeesional mwnner. TaxpAyer communicaNons program Taxpeyet communication plays a key role in our success. In our interuction with te:payere wc treat everyone with profeesional courtesy, digoity eod respect. We tekc the time to enswcr rny queatione tbe tazpeyere have, uither in Eegtish or Spaniah. Sydna Cordon, a pwrtner, ia bilinguAl rnd trequently takts phone calle from Sprnieh-epesking trYpayers snd followe up with Ietters in Spapis6. 1Ne essist taxpnyers with proNlem accounts such as double assessments by helping them locate the Jepaztment ur pcrson at CAD who can help them. We work with tanpaycrs' attorneys to resoive problem accounts, to answer questions aboul lawsuits, and to discuss bankruptcy matters. V'✓e work with citiuns who want to purchase property struck off at tax sales, in order to put property back. on the tax rolls. Gay, MeCall, Ieracks, Gordon, & Roberts' gorl ie to eaeure the tax eollection proceas k taxpayer friendly. Trxpryer aaeietance Gay, McCall, Isaacks, Gordon & Roberts assists taxpayers in many ways. We assist thc ' elderly with over-65 def'erraLs. When only [he Cad can resolve 8 problem, we help the taxpayer locate the CAD depertment thst can resolve the problem. Whcn taxpayers call us with questione about their delinquem accounts, we tuke the time tp unswer their questions and to exp►ain the collection process in thc State of Texas. We furfher assist taxpayers by working with their mortgage companies when necessary. We assist taxpayers by setting up payment agreements when appropriate, with the permission of the City. Cuy, McCaU, Isaaclcs, Gordon & Roberte' goal is to ensure the tax collection procese is tazpryer irieody.