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I ~ To understand and promptly respond to your energy needs and service requirements, First Choice 1 Power has assigned an account manager for you. 1 While some of our competitors have reduced services to cut costs, we believe that your energy purchasing decisions could be more difficult now that electric deregulation is taking place. With these r, changes in the marketplace, we believe your company wiil want and need more individual attention. 1 First Choice Power stands ready to provide it. ^ ~ Your account manager will provide complete assistance on your behalf. This manager wiil keep your you informed of all relevant energy updates and is empowered to resolve any issues. ~ In addition to day-to-day management of your account, your account manager will conduct a e~ comprehensive quarterly review of your account to make certain that your energy needs are being met. ~ This analysis will include a review of your contract, electricity bills, and energy consumption data. ~ Please see the list of CAPP account managers in the back of this section. I~ Reliable electricity is also an integral part of your overall energy needs. As outlined in legislation that provides customer choice in Texas (Senate Bill 7), transmission and distribution (T&D) companies are responsible for the delivery of power to industrial, commercial and residential customers. The T&D ' companies should be notified in the event of electricity service interruptions, but you may contact First Choice Power as well. The emergency phone numbers of both First Choice Power and the T&D ~ companies are printed at the bottom of each monthly statement. You will also find contact information in the last section of this booklet called YOUR REQUESTS. You may contact your account manager at anytime (day or night, 24-hours a day, seven days a week) ~ in the event of a service outage. Your account manager will be available to serve as a liaison with the I local wires business on behalf of your CAPP account(s) to resolve issues and ensure continuous, high ~ quality service. I_,y To further meet your needs for reliable power supply, TNP Enterprises, First Choice Power's parent J company and Constellation Power Source (CPS) entered a long-term strategic alliance in May 2001 I~ that encompasses all aspects of power supply. Constellation is strongly positioned to maximize I opportunities in power supply and help minimize costs and risks for you. ~ 3 Confidential and Proprietary