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TARIFF FOR GAS SERVICE TXU GAS COMPANY <br /> <br />RATE SCHEDULE: 22 Service Rules and Regulations - Gas Service <br /> <br />APPLICABLE TO: Distribution System REVISION: 0 <br /> DATE: <br />EFFECTIVE DATE: PAGE: 5 of 10 <br /> <br /> E. Continuity and Quality of Gas Service <br /> <br /> (1) Company will make all reasonable efforts to prevent interruptions of service to <br /> Residential and Commercial Customers. When residential and/or commercial <br /> interruptions occur, Company will re-establish service within the shortest reasonable time <br /> consistent with prudent operating principles so that the smallest number of Residential <br /> and Commercial Customers is affected. Company will make reasonable provisions to <br /> meet emergencies resulting from failure of .residential and commercial service and will <br /> issue instructions to its employees covering procedures to be followed in the event of an <br /> emergency in order to prevent or mitigate interruption or impairment of service to <br /> Residential and Commercial Customers. In the event of national emergency or local <br /> disaster resulting in disruption of normal service, Company may, in the public interest, <br /> interrupt service to other Customers to provide necessary service to civil defense or other <br /> emergency service agencies on a temporary basis until normal service to these agencies <br /> can be restored. <br /> <br /> (2) When any Customer is notified by Company to do so, such Customer will curtail, <br /> interrupt, reduce, limit, terminate, or discontinue the use of Gas Service in accordance <br /> with Company's curtailment program approved by the applicable Regulatory Authority. In <br /> the event of any such curtailment, interruption, reduction, limitation, termination, or <br /> discontinuation of Gas Service, Company personnel may enter Customer's premises and <br /> physically turn off the gas or reduce the quantity of gas serving Customer, and no one <br /> other than Company's personnel will thereafter be permitted to increase the quantity of <br /> gas or turn the Gas Service back on. Customer will assume any and all risks, including, <br /> but not limited to, lost profits, damaged or destroyed facilities, lost or damaged <br /> production, damaged or destroyed machinery and/or equipment, and the failure of a <br /> facility or equipment of Customer and/or Customer's business due to a curtailment, <br /> interruption, reduction, limitation, termination, or discontinuation of Customer's Gas <br /> Service in accordance with Company's curtailment program approved by the applicable <br /> Regulatory Authority. Customer will indemnify and hold Company harmless from <br /> and against any and all damages, costs, losses, and expenses (including <br /> reasonable attorneys' fees) that may be sustained by Customer due to any claim, <br /> demand, suit, or action brought against Company (whether or not the claim, <br /> demand, suit, or action is found to be valid) by any person or entity arising out of, <br /> resulting from, or connected, in whole or in part, with, a curtailment, interruption, <br /> reduction, limitation, termination, or discontinuation of Gas Service in accordance <br /> with Company's curtailment program approved by the applicable Regulatory <br /> Authority. <br /> <br /> (3) Customer will be responsible for installing and maintaining protective devices as <br /> are necessary to protect Customer's equipment or processes during irregular or <br /> interrupted service, or the failure of part or ale of the Gas Service. in those instances <br /> where Customer experiences interruptions to all or part of the Gas Service of an <br /> undetermined cause and the report of the same to Company prompts a visit to <br /> Customer's premises at Customer's request and it is determined that the interruption or <br /> irregularity resulted from Customer's facilities, Company may charge Customer an <br /> amount based on the cost to Company for such a visit. <br /> <br /> -48- <br /> <br /> <br />