04-A TXU Gas Statmt of Intent - Laserfiche WebLink

Home Browse Search

TARIFF FOR GAS SERVICE TXU GAS COMPANY RATE SCHEDULE: 22 Service Rules and Regulations - Gas Service APPLICABLE TO: Distribution System REVISION: 0 DATE: EFFECTIVE DATE: PAGE: 8 of 10 (a) exit the premises if the odor is inside a building, leave the door open for ventilation, and stay away from the suspected source of the leak if outside; (b) refrain from operating any electrical switch or device as a spark could ignite the gas; and (c) refrain from smoking, striking a match, or causing a spark. (3) Disclaimer of Warranties COMPANY MAKES NO WARRANTIES WHATSOEVER WITH REGARD TO THE PRO¥1SlON OF GAS SERVICE AND DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. J. Customer Complaints Upon receipt of a complaint, either by letter or by telephone, from any Residential or Commemial Customer or Regulatory Authority on behalf of a Residential or Commercial Customer, requiring further action, Company will make a suitable investigation and advise the Regulatory Authority and complainant of the results thereof. An initial response acknowledging the receipt of the complaint will be made by the next working day. Company will make a final and complete response within fifteen (15) days from the date notice of the complaint is received, unless additional time is granted within such fifteen (15) day period. All Residential and Commercial Customer complaints should be made in writing to assist in maintaining records on the quality of service of Company; however, telephone communications will be acceptable. Company will keep a record of all Residential and Commercial Customer complaints that will show the name and address of the complainant, the date and nature of the complaint, and the adjustment or disposition thereof for a period of one (1) year subsequent to the final disposition of the complaint. K. Location of Point of Delivery Customer's installation must be arranged so that the location of the Point of Delivery is acceptable to Company, taking into consideration the location of existing Company facilities and construction needed to connect Customer to Company's system. Any change from a Company-designated Point of Delivery is subject to an additional payment by Customer based on any added costs to reach the new designated point. L. Space Requirements Customer must provide, without cost to Company, suitable space on Customer's premises for the installation of facilities necessary to provide Gas Service to Customer and for installation of Company's metering facilities. M, Customer's Gas Installation Customer's Gas Installation for receiving Gas Service is to be installed in accordance with Company's specifications for Gas Service, which are available to Customer at Company's offices located at 500 N. Akard Street in Dallas, Texas. N. Inspection and Approval of Customer's Gas Installation In those locations where an ordinance requires Customer to obtain a certificate of inspection and -51- :