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Regular City Council Meeting <br />August 18 2003 <br />Page 13 <br /> <br />in stages. Mr. Anderson advised that probably one-half of that is something <br />he would like to do as a specific training program and the other half would be <br />available should he need some referral basis. In the past the city has used <br />different agencies and he has done what he could himself in that area, and he <br />is not a professional counselor. <br /> <br />Mr. Anderson said there are two primary items in account 01-0510-21-00, <br />Electronic Data Processing. Included are the lease of the financial software <br />and maintenance agreements on that software and the related AS400 hardware. <br />It also provides for some personnel training associated with software upgrades. <br />This amounts to $26,500.00. He said the other $16,050.00 he is proposing is <br />for a piece of software called ~In Touch". This software is used to collect <br />information from citizen calls, refer the matter to the appropriate department, <br />determine if action needs to be taken, rank the priority of the call, periodically <br />give reminders of the matter until it is resolved, provide statistical information <br />on such calls, and provide access for all departments regarding these matters. <br />The purpose of the software is to make us more efficient at providing customer <br />service to the citizens of Paris. <br /> <br />Mr. Anderson said account 01-1002-21-99, Equipment, is related to ~In <br />Touch"as it works more efficiently on a separate server and he has $17,500.00 <br />for the server and the Websphere Advanced Server License and Data Base 2 <br />License needed to run the ~In Touch" software program on a citywide basis <br />have been included. He said that this is an optional thing. Mr. Anderson said <br />that he could go in and check and see if it was being used and answer <br />customer questions and requests. <br /> <br />Mayor Fendley asked if the personnel person that Mr. Anderson was adding <br /> is a Human Resource Director or just a personnel clerk? Mr. Anderson <br />advised that it is a personnel officer. He advised that he was looking for <br />someone that has a background as a personnel type person that can write <br />policies, job descriptions, or up-date them. He said they have gotten out of <br />date on a number of things. Mr. Anderson said one of the things coming down <br /> <br /> <br />