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QUALITY CONTROYQUALITY ASSURANCE QUALITY CONTROUQUALITY ASSURANCE AT WORK FOR YOU FREESE AND NICHOLS: HELPING YOU PROTECT YOUR WATER SUPPLY As with most professional consulting firms, FNI provides a formal quality control/ quality assurance (QC/QA) program. In substance, this program differs little from those offered by other consultants. The area that sets us apart is our implementation of the QC/QA program. QC/QA Program Quality control reviews are scheduled for most projects at the 10-, 50- and 90- percent complete milestones. These reviews are conducted our by senior technical leaders and completed for all client deliverables - plans, specifications, cost estimates, studies, reports, etc. The goal of the review is to check for sound technical principles and accuracy. Most reviews are multi-disciplinary and those with construction adjuncts are also reviewed for constructability. Quality assurance reviews are completed by senior management leaders who first ensure that a technical quality review has been completed, and then proceed to look at the project from a wider perspective. The revivw addresses such topics as project schedule, availability of adequate resources and staffing, clearly defined deliverables, client reviews, unique or critical aspects of the project, regulatory needs, alternate design concepts and the overall quality of the work and services provided to the client. QC/QA Implementation The implementation of FNI's QC/QA program is part of FNI's culture. Monthly Quality Days, are held during which senior managers sit down with individual projects managers to review their projects. This exchange with senior "mentors" is invaluable to project staff and contribute to the success of the projects. Training sessions are held during lunch on Quality Days, and staff inembers who have received the highest scores on client satisfaction surveys are recognized. Quality Days Emphasis: • Definition of quality is technically accurate and consistently meets or exceeds the client's needs and expectations • Technical accuracy/consistently and proactively reviewed • Continuous improvement is integral in doing business and managing projects • Quatity is customer driven and judged by our clients. Client Benefits: Through the implementation of FNI's QC/QA program, clients enjoy: • Projects with few, if any, change orders Projects, studies and reports designed and written to meet client expectations The benefit of senior level staff input on each project deliverable. Innovative approaches . . rm Freess .na Nlehola prac[ical results Vulnerability Assessment and Emergency Response Plan SOQ Page 8