Laserfiche WebLink
UUU7:� <br />I <br />SUMMARY OF COMMENTS (written by survey participants) <br />Anyone who rated the quality of service "poor" in the 6A -M, 7A and <br />7B, and 8,9, 10 groups and subgroups were asked to explain how <br />the city could improve the service. <br />There were a wide range of suggestions with many repeats. <br />Generally the comments were wise and insightful.. Some _ <br />participants did not provide suggestions. Comments in the 12 <br />"Poor" categories are summarized below: <br />6E Water billing service <br />• Need more time between receipt of bills and due date <br />• Employees are abrupt and impolite <br />• Need training in courtesy, whether face to face or on the <br />telephone <br />6G Code enforcement <br />■ enforce the codes on the books <br />E enforce the codes fairly for rich and poor <br />■ increase fines for repeat offenders <br />6H Library services <br />• Reduce the $40.00 fee for out -of -city residents <br />• Make the fee a one time fee <br />• Have the county make a contribution <br />6I Park & recreation facilities <br />• clean up the parks <br />• provide more recreation for our youth, children & teenagers <br />alike <br />• Patrol the unsafe parks <br />6J Condition of streets <br />• fix potholes proRerly, same ones repeat <br />• develop a systematic street repair & maintenance program, <br />train br retrain as necessary <br />3K Condition of curbs and gutters <br />5- <br />