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4�6 of accomplishments in 2003 and goals. Mr. Klinkerman stated that user fees generated a little over $1.6 million and the contract is estimated at $250,000, which brings the year's total to a little over $1.9 million. The requests for service were a 5.17% increase over the prior year, and, he said that equaled 6517 transports. Mr. Klinkerman stated the collection rate, including mandatory write -offs, etc., was at 83.76, which has remained roughly the same for the last 4 or 5 years. He state one of his goals for 2004 was to increase the efficiency in collections. As to training, Mr. Klinkermari said all medics continue to maintain their certifications with mandatory training. He explained that the City of Paris has a training program for the first responder groups, which trained 13 new ECA's and 31 recertifications /audits. Eight people took the EMT -Basic training. He called the Council's attention to Emergency Medical System map of Lamar County. He stated that there are 18 first responder groups registered with the Texas Department of Health in Lamar County, under the City of Paris EMS license. According to Mr. Klinkerman, several industrial first responders were added this year and he is hoping to expand that even more this year. He said there were more than 150 certified people in the collective first responder groups. Mr. Klinkerman stated that his goal was to be prepared for whatever emergency might come. To this end, the department has added a repeater /transmitter. He stated his goal was to continue the replacement schedule to insure dependability and capacity and to standardized the equipment, which helps with patient care. He stated they upgraded the pagers to the Minitor VI System, and all full -time, .part-time and shift personnel have this pager. He said they are updating the keynote pagers for the EMS reserves. Mr. Klinkerman stated that the goal was. to have all available personnel able to respond to an emergency anywhere in Lamar County within 40 minutes. This means that 7 to 10 vehicles along with at least 200 people would be available. The department is upgrading radios and computers. Mr. Klinkerman discussed