2000-062-RES APPROVING AND AUTHORIZING THE EXECUTION OF SERVICE AGREEMENT
RESOLUTION NO. 2000-062
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF PARIS,
PARIS, TEXAS, APPROVING AND AUTHORIZING THE EXECUTION OF
A SERVICE AGREEMENT WITH AND A LETTER OF AGENCY TO
PHONE BILLING EXAMINERS FOR PROFESSIONAL AND PERSONAL
SERVICE IN PERFORMING TELEPHONE BILL AUDITING,
INVENTORY, AND CONSULTING SERVICES; MAKING OTHER
FINDINGS AND PROVISIONS RELATED TO THE SUBJECT; AND
PROVIDING AN EFFECTIVE DATE.
WHEREAS, Phone Billing Examiners (PBX) provides professional and personal services
in performing telephone bill auditing, inventory, and consulting services; and,
WHEREAS, the City of Paris is desirous of utilizing the services of PBX to ensure that the
City's monthly telephone bills do not contain billing errors or overcharges; and,
WHEREAS, it is deemed appropriate that the forms of the Service Agreement and Letter
of Agency, attached hereto as Exhibits A and B, respectively, be, in all things, approved, and that
the City Manager be authorized to execute the same; NOW, THEREFORE,
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF PARIS, PARIS,
TEXAS:
Section 1. That the findings set out in the preamble to this resolution are hereby in all things
approved.
Section 2. That the forms of the Service Agreement with and Letter of Agency to Phone
Billing Examiners (PBX), attached hereto as Exhibits A and B, respectively, for telephone bill
auditing, inventory, and consulting services, be, and the same are hereby, approved.
Section 3. That the City Manager be, and he is hereby, authorized and directed to execute,
on behalf of the City of Paris, the Service Agreement with and Letter of Agency to Phone Billing
Examiners (PBX).
Section 4. That this resolution shall be effective from and after its date of passage.
PASSED AND APPROVED this 9th day of May, 2000.
?k~~ ftn~-
Mayor
ATTEST:
Mattie Cunningham, City Clerk
SER VICE AGREEMENT
Phone Billing Examiners, also known as PBX, provides certain telephone bill audit, inventory, and consulting
services. The primary benefits of PBX's services are 1) refunds and 2) bill reductions. PBX will endeavor to
obtain maximum refunds and reductions. If there is no refund or bill reduction. there is no fee for this service.
Refunds are monies paid to the Client which are a result of correcting past telephone company over charges.
Refunds are made directly to the Client by telephone company bill credit or by refund check.
Bill reductions are decreases in the Client's recurring telephone charges. Some bill reductions are a result of
illegal or erroneous over charges being corrected. Bill reductions also occur when items are eliminated or
replaced with less expensive alternatives.
BASIC SERVICE OPTION. By this agreement, PBX agrees to acquire and audit Client's current and historical
telephone billing records. PBX will provide the Client a report which explains and summarizes Client's phone
bills. PBX will conduct an inventory to insure that all billed items exist. If any erroneous or illegal over charges
are discovered, PBX will obtain Refunds on Client's behalf. This action normally reduces Client's phone bill(s).
BASIC SERVICE FEE. <- Client's Initials). Client agrees to pay PBX a fee of 60% of any refunds resulting
from this service. Refund fees are due within 10 days of Client receiving refund check or credited bill as
invoiced by PBX. Client retains 100% of any billing reductions resulting from this service.
EXTENDED SERVICE OPTION. In addition the Basic Services shown above, PBX will also determine if other
bill reduction opportunities exist beyond the scope of correcting illegal or erroneous over charges. Additional
bill reductions occur when recurring charges are eliminated, or replaced with suitable, though less expensive
alternatives. PBX will provide recommendations regarding other bill reduction opportunities that are found.
Recommendation are subject to client approval. PBX will help implement any accepted recommendation.
EXTENDED SERVICE FEE. <- Client's Initials). Client agrees to pay PBX a fee of 50% of any refunds and
50% of ONE annual bill reduction resulting from this service. Annual bill reduction is the monthly bill reduction
times 12 months. PBX will invoice separately for the refund and for the bill reduction fee (BRF) amounts.
These fees are due and payable within 30 days of Client receiving reduced bill. The BRF can be paid monthly.
--------------------------------------------------- ------------------------------------------------------------------------
Client agrees to assist PBX by providing PBX with a letter-of-Agency, (sample on the other side of this fonn).
Furthermore, Client will provide basic billing information consisting of copies of certain pages from ONE recent
month's telephone accounts. All regularly billed telephone accounts are to be included. Client agrees to pay
PBX's fee(s) as indicated by the Client's initials in the fee option shown above. All services to be
provided under this agreement shall be completed within one (1) year of execution by Client
IF THERE IS NO REFUND, CREDIT OR BILL REDUCTION, THERE IS NO CHARGE FOR THIS SERVICE
CLIENT COMPANY NAME:
PHYSICAL ADDRESS:
CITY, STATE, ZIP CODE:
TELEPHONE NUMBER:
r.it:y nf' P:IITiA
125 1st Street S.E.
PariR_ TY 7'16.60
(903) 784-9257
ACCEPTED:
ACKNOWLEDGED:
Name:
(Signature of Authorized Agent)
Michael E. Malone
(Printed)
H. R. Edwards
President, PBX
Title:
Cit:v Manaver
Agreement Date: 5 I 9
/ 2000
Date:
I
I
EXHIBIT A
SA~IPLE "Letter of Agency"
Instructions:
Type O~E letter, as shown, on your letterhead.
(We will send appropriate copies to each firm.)
------------------------------------------------------------------------------------------------------------------
(date)
Southwestern Bell Telephone Co.
AT&T
Lucent Technologies
GTE of the Southwest
Contel of Texas, Inc.
US Sprint
MC!
Type each company as appropriate.
It is ok to list each as shown.
Normal inside address not needed.
Gentlemen:
(Yol}r company's name) has retained Phone Billing Examiners, also known as PBX, as
our authorized agent to interface with your company regarding all aspects of our
conununication systems, services, and pertaining to any or all of our accounts.
The agency authorization shall continue in efTect until you are notified of its cancellation
in writing. This authorization shall in no way preclude us or any other authorized
agents, from dealing directly with you.
Upon their request, please send any correspondence to:
PBX - J.J. Shorr
P.O. Box 171266
Arlington, TX 76003
Sincerely,
(your name)
(title
EXHIBIT B i