1995-025-RES WHEREAS, COP HAS NEED FOR CUSTOMER SUPPORT FOR USN SOFTWARE APPLICATIONS
RESOLUTION NO. 95-025
WHEREAS, the City of Paris has need for customer support for the usn software
applications licensed to the City; and,
WHEREAS, it is deemed to be in the best interest of the City of Paris that such new
Customer Support Agreements in the form of Exhibit A attached hereto and made a part hereof
be approved; NOW, THEREFORE,
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF PARIS, that the
new Customer Support Agreements for the usn software applications licensed to the City of
Paris described in Exhibit A attached hereto, be, and the same are hereby, accepted; and,
BE IT FURTHER RESOLVED, that the Mayor Pro Tern of the City of Paris, Eric S.
Clifford, be, and he is hereby, authorized and directed on behalf of the City of Paris to execute
the Customer Support Agreements attached hereto as Exhibit A.
PASSED AND ADOPTED this 13th day of February,
d, Mayor Pro Tern
-
-----.--
ATTEST:
Mattie Cunningham, City Clerk
APPROVED AS T
~
CUSTOMER SUPPORT AGREEMENT
(USCS1.9403)
This Support Agreement is made by and between United Systems Technology, Inc., with principal
offices at 3021 Gateway Drive, Suite 240, Irving, TX 75063, hereinafter referred to as "USTI"
(an Iowa corporation), and The City of Paris hereinafter referred to as "CUSTOMER".
CUSTOMER hereby orders and USTI hereby agrees to provide Customer Support, as defined in the
document identified as the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
IUSCS2.9403) on the following Licensed Application Software:
Budget Preparation - Legacy
CUSTOMER hereby agrees to pay, upon receipt of invoice from USTI, the Support Fee of $830.00
for Customer Support for the Support Term which will begin on the Support Commencement Date
of March 1,1995 and remain in force for a period of 12 months.
CUSTOMER AND USTI further agree that Customer Support will, at the conclusion of the Support
Term, be automatically extended for annual (12 month) Support Terms at the then annual Support
Fee and that said Customer Support will be provided according to all the terms, conditions and
definitions contained in the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.9403).
THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ THIS AGREEMENT, THE TERMS
AND CONDITIONS OF WHICH ARE SET FORTH IN THE USTI CUSTOMER SUPPORT AGREEMENT
TERMS AND CONDITIONS (USCS2.9403), UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS
TERMS AND CONDITIONS. FURTHER, THE CUSTOMER AGREES THAT IT IS THE COMPLETE AND
EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE PARTIES WHICH SUPERSEDES ALL
PROPOSALS OR PRIOR AGREEMENTS, ORAL, OR WRITTEN AND ALL OTHER COMMUNICATIONS
BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
ACCEPTED BY:
ACCEPTED BY:
United Systems Technology, Inc.
The City of Paris
Authorized
Signature
Authorized
Signature
Name _Lanny Evans
Name Eric S. Clifford
Title _Manager, Customer Support_
Title Hayor Pro Tern
Date
Date February 13, 1995
EXHIBIT A
CUSTOMER SUPPORT AGREEMENT
(USCS1.9403)
This Support Agreement is made by and between United Systems Technology, Inc., with principal
offices at 3021 Gateway Drive, Suite 240, Irving, TX 75063, hereinafter referred to as "USTI"
(an Iowa corporation), and The City of Paris hereinafter referred to as "CUSTOMER".
CUSTOMER hereby orders and USTI hereby agrees to provide Customer Support, as defined in the
document identified as the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.9403) on the following Licensed Application Software:
Emergency Medical Services - Legacy
CUSTOMER hereby agrees to pay, upon receipt of invoice from USTI, the Support Fee of $830.00
for Customer Support for the Support Term which will begin on the Support Commencement Date
of March 1,1995 and remain in force for a period of 12 months.
CUSTOMER AND USTI further agree that Customer Support will, at the conclusion of the Support
Term, be automatically extended for annual (12 month) Support Terms at the then annual Support
Fee and that said Customer Support will be provided according to all the terms, conditions and
definitions contained in the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.9403).
THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ THIS AGREEMENT, THE TERMS
AND CONDITIONS OF WHICH ARE SET FORTH IN THE USTI CUSTOMER SUPPORT AGREEMENT
TERMS AND CONDITIONS (USCS2.9403), UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS
TERMS AND CONDITIONS. FURTHER, THE CUSTOMER AGREES THAT IT IS THE COMPLETE AND
EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE PARTIES WHICH SUPERSEDES ALL
PROPOSALS OR PRIOR AGREEMENTS, ORAL, OR WRITTEN AND ALL OTHER COMMUNICATIONS
BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
ACCEPTED BY:
ACCEPTED BY:
United Systems Technology, Inc.
The City of Paris
Authorized
Signature
Authorized
Signature
Name _Lanny Evans
Name Eric S. Clifford
Title _Manager, Customer Support_
Title Hayor Pro Tern
Date
Date February 13, 1995
CUSTOMER SUPPORT AGREEMENT
(USCS1.9403)
This Support Agreement is made by and between United Systems Technology, Inc., with principal
offices at 3021 Gateway Drive, Suite 240, Irving, TX 75063, hereinafter referred to as "USTI"
(an Iowa corporation), and The City of Paris hereinafter referred to as "CUSTOMER".
CUSTOMER hereby orders and USTI hereby agrees to provide Customer Support, as defined in the
document identified as the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.9403) on the following Licensed Application Software:
Fixed Assets - Legacy
CUSTOMER hereby agrees to pay, upon receipt of invoice from USTI, the Support Fee of $680.00
for Customer Support for the Support Term which will begin on the Support Commencement Date
of March 1,1995 and remain in force for a period of 12 months.
CUSTOMER AND USTI further agree that Customer Support will, at the conclusion of the Support
Term, be automatically extended for annual (12 month) Support Terms at the then annual Support
Fee and that said Customer Support will be provided according to all the terms, conditions and
definitions contained in the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
IUSCS2.9403).
THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ THIS AGREEMENT, THE TERMS
AND CONDITIONS OF WHICH ARE SET FORTH IN THE USTI CUSTOMER SUPPORT AGREEMENT
TERMS AND CONDITIONS (USCS2.94031, UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS
TERMS AND CONDITIONS. FURTHER, THE CUSTOMER AGREES THAT IT IS THE COMPLETE AND
EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE PARTIES WHICH SUPERSEDES ALL
PROPOSALS OR PRIOR AGREEMENTS, ORAL, OR WRITTEN AND ALL OTHER COMMUNICATIONS
BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
ACCEPTED BY:
ACCEPTED BY:
United Systems Technology, Inc.
The City of Paris
Authorized
Signature
Authorized
Signature
Name _Lanny Evans
Name Eric S. Clifford
Title _Manager, Customer Support_
Date
Title Mayor Pro Tel!l
Date February 13. 1995
CUSTOMER SUPPORT AGREEMENT
(Uses 1. 9403)
This Support Agreement is made by and between United Systems Technology, Inc., with principal
offices at 3021 Gateway Drive, Suite 240, Irving, TX 75063, hereinafter referred to as "USTI"
(an Iowa corporation), and The City of Paris hereinafter referred to as "CUSTOMER".
CUSTOMER hereby orders and USTI hereby agrees to provide Customer Support, as defined in the
document identified as the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.9403) on the following Licensed Application Software:
General Ledger I Accounts Payable - Legacy
CUSTOMER hereby agrees to pay, upon receipt of invoice from USTI, the Support Fee of
$1,960.00 for Customer Support for the Support Term which will begin on the Support
Commencement Date of March 1,1995 and remain in force for a period of 12 months.
CUSTOMER AND USTI further agree that Customer Support will, at the conclusion of the Support
Term, be automatically extended for annual (12 month) Support Terms at the then annual Support
Fee and that said Customer Support will be provided according to all the terms, conditions and
definitions contained in the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.9403).
THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ THIS AGREEMENT, THE TERMS
AND CONDITIONS OF WHICH ARE SET FORTH IN THE USTI CUSTOMER SUPPORT AGREEMENT
TERMS AND CONDITIONS (USCS2.9403), UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS
TERMS AND CONDITIONS. FURTHER, THE CUSTOMER AGREES THAT IT IS THE COMPLETE AND
EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE PARTIES WHICH SUPERSEDES ALL
PROPOSALS OR PRIOR AGREEMENTS, ORAL, OR WRITTEN AND ALL OTHER COMMUNICATIONS
BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
ACCEPTED BY:
ACCEPTED BY:
United Systems Technology, Inc.
The City of Paris
Authorized
Signature
Authorized
Signature
Name _Lanny Evans
Name Eric S. Clifford
Title _Manager, Customer Support_
Title Hayor Pro Tern
Date
Date February 13. 1995
CUSTOMER SUPPORT AGREEMENT
(USCS1.9403)
This Support Agreement is made by and between United Systems Technology, Inc., with principal
offices at 3021 Gateway Drive, Suite 240, Irving, TX 75063, hereinafter referred to as "USn"
(an Iowa corporation), and The City of Paris hereinafter referred to as "CUSTOMER".
CUSTOMER hereby orders and USTI hereby agrees to provide Customer Support, as defined in the
document identified as the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
IUSCS2.94031 on the following Licensed Application Software:
Information Indexing - Legacy
CUSTOMER hereby agrees to pay, upon receipt of invoice from USTI, the Support Fee of $680.00
for Customer Support for the Support Term which will begin on the Support Commencement Date
of March 1,1995 and remain in force for a period of II months.
CUSTOMER AND USTI further agree that Customer Support will, at the conclusion of the Support
Term, be automatically extended for annual (12 month) Support Terms at the then annual Support
Fee and that said Customer Support will be provided according to all the terms, conditions and
definitions contained in the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
IUSCS2,9403).
THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ THIS AGREEMENT, THE TERMS
AND CONDITIONS OF WHICH ARE SET FORTH IN THE USTI CUSTOMER SUPPORT AGREEMENT
TERMS AND CONDITIONS (USCS2.9403), UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS
TERMS AND CONDITIONS. FURTHER, THE CUSTOMER AGREES THAT IT IS THE COMPLETE AND
EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE PARTIES WHICH SUPERSEDES ALL
PROPOSALS OR PRIOR AGREEMENTS, ORAL, OR WRITTEN AND ALL OTHER COMMUNICATIONS
BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
ACCEPTED BY:
ACCEPTED BY:
United Systems Technology, Inc.
The City of Paris
Authorized
Signature
Authorized
Signature
Name _Lanny Evans
Name Eric S. Clifford
Title _Manager, Customer Support_
Title M"yor Pro Tern
Date
Date February 13. 1995
CUSTOMER SUPPORT AGREEMENT
(USCSl.9403)
This Support Agreement is made by and between United Systems Technology, Inc., with principal
offices at 3021 Gateway Drive, Suite 240, Irving, TX 75063, hereinafter referred to as "USTI"
(an Iowa corporation), and The City of Paris hereinafter referred to as "CUSTOMER".
CUSTOMER hereby orders and USTI hereby agrees to provide Customer Support, as defined in the
document identified as the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.9403) on the following Licensed Application Software:
Payroll I Personnel II - Legacy
CUSTOMER hereby agrees to pay, upon receipt of invoice from USTI, the Support Fee of $980.00
for Customer Support for the Support Term which will begin on the Support Commencement Date
of March 1,1995 and remain in force for a period of 12 months.
CUSTOMER AND USTI further agree that Customer Support will, at the conclusion of the Support
Term, be automatically extended for annual (12 month) Support Terms at the then annual Support
Fee and that said Customer Support will be provided according to all the terms, conditions and
definitions contained in the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.9403).
THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ THIS AGREEMENT, THE TERMS
AND CONDITIONS OF WHICH ARE SET FORTH IN THE USTI CUSTOMER SUPPORT AGREEMENT
TERMS AND CONDITIONS (USCS2.9403), UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS
TERMS AND CONDITIONS. FURTHER, THE CUSTOMER AGREES THAT IT IS THE COMPLETE AND
EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE PARTIES WHICH SUPERSEDES ALL
PROPOSALS OR PRIOR AGREEMENTS, ORAL, OR WRITTEN AND ALL OTHER COMMUNICATIONS
BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
ACCEPTED BY:
ACCEPTED BY:
United Systems Technology, Inc.
The City of Paris
Authorized
Signature
Authorized
Signature
Name _Lanny Evans
Name Eric S. Clifford
Title _Manager, Customer Support_
Title Mayor Pro Tem
Date
Date February 13, 1995
CUSTOMER SUPPORT AGREEMENT
(USCS1.9403)
This Support Agreement is made by and between United Systems Technology, Inc., with principal
offices at 3021 Gateway Drive, Suite 240, Irving, TX 75063, hereinafter referred to as "USTI"
(an Iowa corporation), and The City of Paris hereinafter referred to as "CUSTOMER".
CUSTOMER hereby orders and USTI hereby agrees to provide Customer Support, as defined in the
document identified as the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
IUSCS2.9403) on the following Licensed Application Software:
Utility Billing and Collections - Legacy
CUSTOMER hereby agrees to pay, upon receipt of invoice from USTI, the Support Fee of $980.00
for Customer Support for the Support Term which will begin on the Support Commencement Date
of March 1,1995 and remain in force for a period of .12 months.
CUSTOMER AND USTI further agree that Customer Support will, at the conclusion of the Support
Term, be automatically extended for annual (12 month) Support Terms at the then annual Support
Fee and that said Customer Support will be provided according to all the terms, conditions and
definitions contained in the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.9403).
THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ THIS AGREEMENT, THE TERMS
AND CONDITIONS OF WHICH ARE SET FORTH IN THE usn CUSTOMER SUPPORT AGREEMENT
TERMS AND CONDITIONS (USCS2.9403l. UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS
TERMS AND CONDITIONS. FURTHER, THE CUSTOMER AGREES THAT IT IS THE COMPLETE AND
EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE PARTIES WHICH SUPERSEDES ALL
PROPOSALS OR PRIOR AGREEMENTS, ORAL, OR WRITTEN AND ALL OTHER COMMUNICATIONS
BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
ACCEPTED BY:
ACCEPTED BY:
United Systems Technology, Inc.
The City of Paris
Authorized
Signature
Authorized
Signature
Name _Lanny Evans
Name
Eric S. Clifford
Title _Manager, Customer Support_
Title
Mayor Pro Tern
Date
Date
February 13, 1995
CUSTOMER SUPPORT AGREEMENT
(USCS1.940S)
This Support Agreement is made by and between United Systems Technology, Inc., with principal
offices at 3021 Gateway Drive, Suite 240, Irving, TX 75063, hereinafter referred to as "USn"
Ian Iowa corporation), and The City of Paris Police Department hereinafter referred to as
"CUSTOMER" .
CUSTOMER hereby orders and USTI hereby agrees to provide Customer Support, as defined in the
document identified as the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
IUSCS2.9403) on the following Licensed Application Software:
Law EnforceD1ent Management Information SysteD1 - Legacy
CUSTOMER hereby agrees to pay, upon receipt of invoice from USTI, the Support Fee of
$1,950.00 for Customer Support for the Support Term which will begin on the Support
Commencement Date of March 1,1995 and remain in force for a period of 12 months.
CUSTOMER AND USTI further agree that Customer Support will, at the conclusion of the Support
Term, be automatically extended for annual (12 month) Support Terms at the then annual Support
Fee and that said Customer Support will be provided according to all the terms, conditions and
definitions contained in the USTI CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.94031.
THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ THIS AGREEMENT, THE TERMS
AND CONDITIONS OF WHICH ARE SET FORTH IN THE USTI CUSTOMER SUPPORT AGREEMENT
TERMS AND CONDITIONS (USCS2.9403), UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS
TERMS AND CONDITIONS. FURTHER, THE CUSTOMER AGREES THAT IT IS THE COMPLETE AND
EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE PARTIES WHICH SUPERSEDES ALL
PROPOSALS OR PRIOR AGREEMENTS, ORAL, OR WRITTEN AND ALL OTHER COMMUNICATIONS
BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
ACCEPTED BY:
ACCEPTED BY:
United Systems Technology, Inc.
The City of Paris Police Department
Authorized
Signature
Authorized
Signature
Name _Lanny Evans
Name Eric S. Clifford
Title _Manager, Customer Support_
Title Mayor Pro Tern
Date
Date February 13, 1995
usn CUSTOMER SUPPORT AGREEMENT TERMS AND CONDITIONS
(USCS2.9403)
I.DelinitiODS
The lenn Liceosecl Application Software in this Agreement Iih.U mean all
licenaed cbll ~roce..inl programs consisting of inslroclionl or slatemenla in
macbine readable (onn and any related licensed material. Neh '1, but not
limited to, manual., .yltem documen~tion or written or verbal instructions
provided (or use in cOMcclion with the licensed dIll processing programs.
The term Uceused Application Software excludes any and all custonUz.ations
or modiricatiolllto same whether made by USTI or another par1Y.
usn Customer Support, hereinafter referred to as CUslomer Support or
Support is made up of three distinct services as defmed below:
HELPLINE is a toll free telephone service provided to users of USTI
Lic.eosecl Application Software to (a) clarify operating instructions
contAined in the user documentation delivered with the Licensed
Ap~tion Software, and (b) 10 assist in the identification of
solutions to op_erating'problems being experienced by the CUSTOMER
in lhe use of USTI LlCensed Application Software. Said HELPLINE
service i. provided during USTl's normal working hours, through a
dedicated slaff' of HELPL"lNE support repre5CnLatives, and ONLY by
telephone.
MAINTENANCE is a service provided to users of USTI Licen.r;ed
Application Software to record, research, and correct verified
p'rogram errors or defects arising in USTI Licensed Application
Software. Software MAINTENANCE is provided on USTI',
acbc.dule. during USTI's normal working houn, and ONLY at USTl's
normal business location(s).
ENHANCEMENT is a service provided to users of USTI Licensed
Apo1ication Software 19 improve the USTI Licensed Application
SOftware. Software ENHANCEMENT is provided at USTI'. option,
OD USTl'sloChedule. during USTl'. normal working hours and ONLY
It usn's normal busine55location(s). Software ENHANCEMENT is
deaigned to assure that customers utilizing Customer Support will have
aVlilable Licensed Application Software equivalent to the currently
market.c:.d version of the Licensed. Application Software.
usn expressly excludes the following services from the services to be
providecf under this Customer Support Agreement:
'~l Hardware and Operating System configuration and implementation
Operator training
Any On-Site services including, but not limited to traimng,
assistance. implementation, etc.
d) Training classes
e) Modification. and/or customiz.ations other than those included in
the ENHANCEM.ENTS delivered periodically by USTI
f) Customer S~port on any softWare other than the Licensed
Application Software identified herein
b!1J._ U_~T1 scrvices provided beyond HELPLINE, MAINTENANCE and
ENHANCEMENT. as herein defined, will be furnished only by separate
agreement with USTI, and at USTl's nonnal billing rate and terms then in
effect.
2. Term &lid Termination
This agreement will remain in force for the Support Term identified in the
Customer Support Agreement (USCSl.9403) and will then be automatically
extendc.d for Innult Support Tenn upon payment of the Customer Support
Fe.c .t the then cum:nt rates. Either the CUSTOMER or USTI can
terminate this Agreement at the end of any Support Tenn, usn by
providing written nOlice, at least 30 day. prior to the end of the Support
Tenn. and the CUSTOMER by marking the Support Fee invoice .Cancel-
and returning the marked invoice without payment.
3. Fees &lid Payment
Payment. in full. of the appropriate S'9lJ.!ort Fee, identified in the Customer
Support Agreement .ignature page (USCSI.9403), must be received by
usn prior to the Support Commencement Date. An invoice for the
applicable Support Fee will be .ubmitted by usn to CUSTOMER prior to
the Support Tenrunation Dale. To cancel the annual renewal, CUSTOMER
mull return the Support Fee invoice markc.d .cancel- to USTI.
All charge. for ahifments and mailin,g. to usn are the responsibilily of the
CUSTOMER. AI returns and maihng. to the CUSTOMER by USTI are
via regular U.S Mail. unless specifically directed olberwlsc by the
CUSTOMER. All express or expedited charges are the responsibility of the
CUSTOMER, and will be billed sepantely to the CUSTOMER if paid by
usn.
usn provides an inbound toll free 800 number to access th~ HELPLINE
servic~ and provide. outbound callback 5Crvice. All other
telecommumcations charges, specifically as required for -modem.
connection to CUSTOMER'. computer system, will be billed to
CUSTOMER.
4. Guarantees, Warranties aDd Umilatioa of Liability
usn will use ill bell eIToN to provide HELPLINE services lO alllWtr
CUSTOMER que.tiona, to provide MAINTENANCE services to locate and
correct identified prognm defects. and to provide ENHANCEMENT
scrvices \0 improve LiCensed Application Solh\'are, but does not guarantee
service results or warnnt that all questions and problems will be either
answered or resolved, that all defCC18 will be corrected, or that Licensed
Application Software will meet CUSTOMER's expectationa.
USTl'. liability for damages to the CUSTOMER for any eauBC what5oever,
and regardless of the form of actions, whether in contnct or in tort
including negligcnce. shall be limited to the actual Support Fee paid by the
CUSTOMER for up to twelve month's of Customer Support (or the
Licensed A pptication Software indicated above. Such charges ahall be
those in effect for the Licensed Application Software when the cause of
action aro5C.
In no event will USTI be liable for any damage. caused by the
CUSTOMER's failure to perfonn the CUSTOMER's responsibilitie., or for
Jl.ny lolll revenues or other consequential damage., even if USTI has been
advised of the possibility of such damage., or for any claim against the
CUSTOMER by any party.
THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED. INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
5. Rein.o;latemeut
Reinstatement of this Agreement after having not been in force for 60 day.
or Ie" will be made retroactive to the date that the Agreement was
tenninated with no reinstatement charge. Reinstatement of this agreement
after having nol been in force for more than 60 days will incur a
reinstatement cha'X~. in addition to the normal Customer Support Fee, of an
amount equal to 5 % of the Customer Support Fee (or each month that this
agreement i. not in force. up lO a maXJmum of 100% of the Customer
Support Fee. Special services that may arise due to conflicting file
stnactures or conversions are additional.
6. G",eraI
This Agreement is not assignable. None of the 5Crvices granted hereunder
nor an)" of the Licensed Software materiala or copies thereof may be sub-
lieensed, assigned or tnnsferred by the CUSTOMER. Any attempt to IU~
license. assign or tnnsfer any of the rights, duties or obligatiON under this
Agreement is void.
The terms and conditions of this Agreement may be modified by USTI
effective on the dale of automatie renewal by providing the CUSTOMER
with one month's prior written notice. Any such modificatiOD will apply
unless the CUSTOMER exercises the opti.on to lenninalc this Agreement ..
outlined inlaragraph two (2) above. Otherwise. this Agreement can only
be modifie by a written Agreement duly signed by I person authorized to
sign agreements on behalf of the CUSTOMER and of usn and variance
from the terms and conditions of this Agreement in any CUSTOMER order
or other modification will be of no effect.
The CUSTOMER represents that he is the Licensee of the system under this
Agreement via a valid License Agreement effected directly with USTJ.
usn i. not responsible for failure to fulfill its obligations under thi.
Agreement due to causes beyond its control.
No action., regardless offonn, arising out ofthi. Agreement my be brought
by either pal11 more than two years after the cause of actions has ariacn. or
in the are. 0 nonpayment, more than two yeafa from the date of the lut
payment.
Any action at law, suit in equity or judicial proceed ins: for the enforcement
of ibi. agreement or any proVISion thereof shall be mstituted onJy in the
COON of the State of Texas. It is mutually understood and agreed that this
Agreement sh.n be govemc.d by the laws of the Slate of Texa. both .a to
interpretAtion and performance.
It is undemood and agrec.d by the parties hereto that if any part, term. or
provision of thi. Agreement is by the COUN held to be illegal or In conflict
with an)' law of the atate where made, the validity of the remaining portions
or .erovisionl shall not be affected and the righl.s and obligations of the
parues shan be construed and enforced as if the Agreement did nol contain
the particular part, term, or provision th.t is held to be invalid.
CUSTOMER. agrees that should it default in any of the covenantJ or
agreements contained herein, CUSTOMER. shall pay an coslJ and expenses
including a reasonable anomey's fee which may arise or accrue from
enforcing this Agreement, whether pUriued by filing suit or before or after
judgment.