27 - Public, Educatinal and Governmental Channel Access FeeItem No. 27
TO: Mayor & City Council
FROM: Gene Anderson, Interim City Manager & Finance Director
SUBJECT: PUBLIC, EDUCATIONAL, & GOVERNMENTAL ACCESS FEE
DATE: April 6, 2020
BACKGROUND: At its March 9, 2020 meeting, the City Council gave direction to take the
necessary steps to stop collecting the PEG access fee and to determine how to return the money
previously collected to the citizens of Paris.
STATUS OF ISSUE: I attempted to contact the two Suddenlink officials that had previously
assisted me with PEG issues. Neither have responded to my phone messages or emails. I next
visited the local Suddenlink office and spoke with the office manager. She said she could not help
me but would contact their legal department and have them contact me. After waiting two weeks
and hearing nothing from Suddenlink, I went back to the local office only to find it closed including
their drive through window. An internet search for corporate contact information gave me several
numbers to try, but they all led to automated customer service numbers with no option to talk to
someone about this issue.
BUDGET: N/A
RECOMMENDATION: The staff will continue to try and make contact with Suddenlink officials.