11-Deliberate and act on a resolution authorizing an Interlocal Agreement between Ark-Tex for E911 serviceCITY COUNCIL AGENDA ITEM BRIEFING SHEET
Submittal Date:
Originating Department:
Presented By:
Agenda Item No.:
12/03/2009
Council Date:
Police
Chief Hundley
l 1.
12/ 14/2009
RECOMMENDED MOTION:
Move to approve a resolution authorizing an Interlocal agreement between the Ark-Tex Council of
Governments for E9-1-1 service and PSAP Equipment for the City of Paris and authorizing the Mayor to
execute all necessary documents.
POLICY ISSUE(S):
E9-1-1 Service, Public Safety; Communications
BACKGROUND:
The City of Paris Police Department has been the Public Safety Answering Point (PSAP) since the
inception of 9-1-1 service for Paris and Lamar County. Every two years, the interlocal agreement
between the Ark-Tex Council of Governments has been executed to continue this service. The COG is
the administrator for E9-1-1 Service for region. The term of the interlocal agreement is September 1,
2009 through August 31, 2011. Staff received the packet on November 20, 2009.
BOARD/ COMMISSION RECOMMENDATION:
EXHIBITS:
Resolution and Interlocal Agreement
ACTION:
BUDGET INFO:
❑ Financial Report ❑ Minute Order
Expense
❑ Department Report E Resolution
Budgeted Amt.
❑ Presentation ❑ Ordinance
yTD Actual
❑ Public Hearing ❑ Other
Acct. Name
Acct. Number
FISCAL NOTES:
There is no cost associated with this agreement.
REVIEWED AND APPROVED BY:
Z Administration N City Clerk ❑ Community Development ❑ EMS/IT ❑ Finance ❑ Fire
❑ Municipal Court E Legal ❑ Library Z Police ❑ Eng./Public Works ❑ Utilities
City of Paris Revised 2/04/08
. ~ ~
DRAFT
attorney\reswork\current\Ark-Tex E-911 Res 2009
RESOLUTION NO.
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF PARIS, TEXAS,
APPROVIIVG AND AUTHORIZING AN INTERLOCAL AGREEMENT FOR
E-911 SERVICE AND PSAP EQUIPMENT BETWEEN THE CITY OF PARIS
AND ARK-TEX COUNCIL OF GOVERNMENTS; MAKING OTHER FINDINGS
AIVD PROVISIONS RELATED TO THE SUBJECT; A1VD DECLARING A1V
EFFECTIVE DATE.
WHEREAS, the Ark-Tex Council of Governments is a regional planning commission
and political subdivision of the State of Texas organized and operating under the Texas
Regional Planning Act of 1965, as amended, and in that capacity has developed a strategic
plan to establish and maintain 911 emergency telephone service in the Northeast Texas
State Planning Region Number Five; and,
WHEREAS, the aforesaid strategic plan has been approved by the Texas
Commission on State Emergency Communications; and,
WHEREAS, the City of Paris is a local government that operates one or more public
safety answering points that assists in implementing the strategic plan, as authorized by
Chapter 771 of the Health and Safety Code; and,
WHEREAS, Chapter 791 of the Government Code, entitled "The Interlocal
Cooperation Act," authorizes local governments, including municipalities, to contract with
state agencies to cooperate in the performance of governmental functions common to both
governmental entities; and,
WHEREAS, the Ark-Tex Council of Governments and the City of Paris desire to enter
into an interlocal agreement for E-911 service and PSAP equipment.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF
PARIS, TEXAS:
Section 1. That the findings set out in the preamble to this resolution are hereby
in all things approved.
Section 2. That an Interlocal Agreement for E-911 services and PSAP equipment
by and between the Ark-Tex Council of Governments and the City of Paris, attached hereto
as Exhibit A, be, and the same is hereby, approved.
Section 3. That the Mayor of the City of Paris be, and he is hereby, authorized and
directed to execute, on behalf of the City of Paris, an Interlocal Agreement with the
Ark-Texas Council of Governments, under the terms and conditions and in the form shown
in Exhibit A, attached hereto.
Section 4. That, to the extent the aforesaid Interlocal Agreement specifies that
either or both parties are required to pay for the performance of governmental functions
and services, the aforesaid payments shall be made from current revenues available to the
paying party.
Section 5. That, to the extent the aforesaid agreement provides for contractual
payments, the City Council hereby finds and determines that the amount of said
compensation to the receiving party is hereby determined to be fair and reasonable
compensation for the services and functions performed.
Section 6. That this resolution shall be effective from and after its date of passage.
PASSED AND APPROVED this 14th day of December, 2009.
Jesse James Freelen, Mayor
ATTEST:
Janice Ellis, City Clerk
APPROVED AS TO FORM:
W. Kent McIlyar, City Attorney
".,*,U-- 5p
Ark-Tex Council of Governments
Interlocai Agreement for E9-1-1
Service and PSAP Equipment
for
City of Paris, Texas
ICA%IF
AkTk
Rev 042009
Ark-Tex Council of Governments
P. O. Box 5307
4808 Elizabeth St.
Texarkana,Texas 75505
903-832-8636 (Voice)
903-832-3441 (Fax)
EXHIBIT A
Fe - 51
ARK-TEX COUNCIL OF GOVERNMENTS
INTERLOCAL AGREEMENT FOR E9-1-1 PUBLIC SAFETY
ANSWERING POINT SERVICES AND PSAP EQUIPMENT
Article 1: Parties 8 Purpose
1.1 The Ark-Tex Council of Governrrients (RPC) is a regional planning commission
and political subdivision of the State of Texas organized and operating under the Texas
Regional Planning Act of 1965, as amended, Chapter 391 of the Local Government Code.
The RPC has developed a Strategic Plan to establish and operate 9-1-1 service
(Strategic Plan) in State Planning Region 5(Region), and the Commission on State
Emergency Communications (Commission) has approved its current Strategic Plan.
1.2 The City of Paris, Texas, (Local Government) is a local government that operates
a Public Safety Answering Point (PSAP) that assists in implementing the Strategic Plan
as approved by the Commission.
1.3 The Commission, as authorized by Health & Safety Code, Chapter 771, is the
oversight and funding authority for regional planning commissions implementing 9-1-1
service.
1.4 The Contract for 9-1-1 Services between the Commission and the RPC requires
the RPC to execute interlocal agreements with local governments relating to the planning,
development, operation, and provision of 9-1-1 service, the use of wireline and wireless 9-
1-1 fees and equalization surcharge appropriated to the Commission and granted to the
RPC (9-1-1 Funds) and adherence to Applicable Law.
Article 2: Applicable Law
2.1 Applicable laws include, but are not limited to, the Texas Health and Safety Code
Chapter 771; Commission Rules (Title 1, Part 12, Texas Administrative Code) and
Program Policy Statements; the biennial state General Appropriations Act, Texas
Government Code (including Uniform Grant and Contract Management Standards
[UGMS]), Chapter 783 and Title 1, Part 1, Chapter 5, Subchapter A, Division 4, Texas
Administrative Code; Preservation and Management of Local Government Records Act,
Chapter 441, Subchapter J; and Resolution of Certain Contract Claims Against the State,
Chapter 2260); Texas Local Government Code (including Regional Ptanning Commissions
Act, Chapter 391).
2.2 Any new or amended policy or procedure, other than an adopted rule, shall be
enforceable against the Local Government 30 days following the date of its adoption
unless the RPC finds and declares that an emergency exists which requires that such
policy or procedure be enforceable immediately. The RPC shall provide the Local
Government written notice of all new or amended policies, procedures or interpretations
of Commission rules within a reasonable time after adoption, and in any event at least 10
days prior to the time such policies or procedures are enforceable against the Local
Government.
Articte 3: Deliverables
3.1 The Local Government agrees to:
3.1.1 Operate and maintain one PSAP located at the Paris Police Department,
2910 Ciarksville St., Paris, Texas 75460;
3.1.2 Provide 9-1-1 public safety answering service 24 hours per day, seven days
per week; and
3.1.3 Cooperate with the RPC in providing and maintaining suitable PSAP space
meeting all technical requirements.
3.2 Ownership, Transference & Disposition of Equipment
3.2.1. The RPC and the Local Government shall comply with Applicable Law, in
regards to the ownership, transfer of ownership, and/or control of equipment
acquired with 9-1-1 Funds in connection with the provision of 9-1-1 service (9-1-1
equipment).
3.2.2 The RPC shall establish ownership of all 9-1-1 equipment located within the
Local Government's jurisdiction. The RPC may maintain ownership, or it may
agree to transfer ownership to the Local Government according to established
policy.
3.2.3 The Local Government shall ensure that sufficient controls and security
exist by which to protect and safeguard the 9-1-1 equipment against loss, damage
or theft.
3.2.4 Ownership and transfer-of-ownership documents shali be prepared by the
RPC and signed by both parties upon establishing ownership or transference of
ownership of any such 9-1-1 equipment in accordance with UGMS and the State
Comptroller of Public Accounts. Sample forms are provided as Attachments A and
B to this Agreement.
3.2.5 Replacement insurance on 9-1-1 equipment shall be purchased and
maintained by the RPC and proof of insurance shall be provided upon request.
3.2.6 The RPC and/or the Commission shall be reimbursed by the Local
Government for any damage to 9-1-1 equipment other than ordinary wear and tear.
, v
q ~ 9,13
3.3 Inventory
3.3.1 The RPC shall maintain a current inventory of all 9-1-1 equipment
consistent with Applicable Law;
3.3.2 All 9-1-1 equipment shall be tagged with identification labels.
3.3.3 Any lost or stolen 9-1-1 equipment shall be reported to the RPC as soon as
possible.
3:4 Security
3.4.1 The Local Government shall limit access to all 9-1-1 equipment and related
data only to authorized personnel.
3.5 Training
3.5.1 The Local Government shall notify the RPC of any new 9-1-1 call takers and
schedule for applicable training as soon as possible.
3.6 Operations
The Local Government shall:
3.6.1 Designate a PSAP supervisor and provide related contact information to the
RPC;
3.6.2 Monitor and test the 9-1-1 equipment and report any failures or
maintenance issues immediately to the appropriate maintenance vendor and/or the
RPC;
3.6.3 Coordinate with the RPC and local elected officials in the planning for and
implementation and operation of all 9-1-1 equipment;
3.6.4 Allow 24-hour access to the 9-1-1 equipment for repair and maintenance
service, as required;
3.6.5 Assist the RPC in conducting inspections of all 9-1-1 equipment at the
PSAP as identified by the RPC for quality assurance;
3.6.6 Test all Telecommunications Devices for the Deaf (TDD) for proper
operation;
3.6.7 Log all TDD 9-1-1 calls and equipment testing as required by the Americans
with Disabilities Act of 1990;
~
3.6.8 Log all trouble reports and make copies available to the RPC as required by
the RPC;
3.6.9 Make no changes to 9-1-1 equipment, software or programs without prior
written consent from the RPC.
Article 4: Performance Monitoring
4.1 The RPC and the Commission reserve the right to perform on-site monitoring of
the PSAP(s) for compliance with Applicable Law and performance of the deliverables
specified in this Agreement. The Local Government agrees to fully cooperate with all
monitoring requests from the RPC and/or the Commission for such purposes.
Article 5: Procurement
5.1 The RPC and the Local Government agree to use competitive procurement
practices and procedures required by Applicable Law and RPC procurement policies in
connection with any procurement to be funded with 9-1-1 Funds.
5.2 The RPC shall purchase supplies necessary for performance of the deliverables
per this Agreement including, but not limited to, printer paper, DVDs, and print cartridges.
Article 6: Financial
6.1 As authorized by Applicable Law, the provisioning of 9-1-1 service throughout the
Region is funded by Commission grants of appropriated 9-1-1 Funds.
6.2 The RPC will provide 9-1-1 Funds to the Local Government on a cost
reimbursement basis using a monitoring process that provides assurance that the
reimbursement requests from the Local Government are complete, accurate, and
appropriate.
6.3 The RPC may withhold, decrease, or seek reimbursement of 9-1-1 Funds in the
event that those 9-1-1 Funds were used in noncompliance with Applicable Law.
6.4 The Local Government shall reimburse the RPC and/or the Commission, as
applicable, any 9-1-1 Funds used in noncompliance with Applicable Law.
6.5 Such reimbursement of 9-1-1 Funds to the RPC and/or the Commission, as
applicable, shall be made by the Local Government within 60 days after demand by the
RPC, unless an alternative repayment plan is approved by the RPC and then submitted to
the Commission for approval.
6.6 The Local Government commits to providing 9-1-1 services as a condition to
receiving 9-1-1 Funds as prescribed by the RPC's Strategic Plan and any amendments
thereto.
Articie 7: Records
7.1 The Local Government will maintain adequate fiscal records and supporting
documentation of all 9-1-1 Funds reimbursed to the Local Government for 9-1-1 service
consistent with Applicable Law and generally accepted accounting principles and as
approved in the RPC's current approved Strategic Plan;
7.2 The RPC or its duly authorized representative shall have access to and the right to
examine and audit all books, accounts, records, files, and/or other papers or property
pertaining to the 9-1-1 service belonging to or in use by the Local Government, the PSAP,
or by any other entity that has performed or will perForm services related to this
Agreement.
7.3 The Commission and State Auditor's Office shall have the same access and
examination rights as the RPC.
Article 8: Assignment
8.1 The Local Government may not assign its rights or subcontract its duties under this
Agreement. An attempted assignment or subcontract in violation of this paragraph is
void.
Article 9: Nondiscrimination and Equal Opportunity
9.1 The RPC and the Local Government shall not exclude anyone from participating
under this Agreement, deny anyone benefits under this Agreement, or otherwise
unlawfully discriminate against anyone in carrying out this Agreement because of race,
color, religion, sex, age, disability, handicap, or national origin.
Article 10: Dispute Resolution
10.1 Disputes include, but are not limited to, disagreement between the parties about
the meaning or application of the Strategic Plan, the Applicable Law or policy, or this
Agreement.
10.2 The parties desire to resolve disputes without litigation. Accordingly, if a dispute
arises, the parties agree to attempt in good faith to resolve the dispute between them. To
this end, the parties agree not to sue one another, except to enforce compliance with this
Article 10, until they have exhausted the procedures set out in this Article 10.
10.3 At the written request of either party, each party shall appoint one non-lawyer
representative to negotiate informally and in good faith to resolve any dispute arising
between the parties. The representatives appointed shall determine the location, format,
frequency, and duration of the negotiations.
10.4 If the representatives cannot resolve the dispute within 30 calendar days after the
first negotiation meeting, the parties agree to submit the dispute to a mutually designated
~ '96
legal mediator. Each party shall pay one-half the total fee and expenses for conducting
the mediation.
10.5 The parties agree to continue performing their duties under this Agreement,
which are unaffected by the dispute, during the negotiation and mediation process.
10.6 If inediation does not resolve the parties' dispute, the parties may pursue their
legal and equitable remedies.
Article 11: Suspension for Unavailability of Funds
11.1 In the event that (i) the RPC's approved budget and/or appropriations to the
Commission from the Texas Legislature do not permit or otherwise appropriate funds for
reimbursement to Local Government provided for in this Agreement, and (ii) such lack of
permission or non-appropriation shall not have resulted from any act or failure to act on
the part of the RPC, and (iii) the RPC has exhausted all funds legally available for
reimbursement to Local Government, and no other legal procedure shall exist whereby
payment hereunder can be made to Local Government; and (iv) RPC has negotiated in
good faith with Local Government to develop an alternative payment schedule or new
agreement that will accommodate RPC's approved budget and/or appropriations for the
applicable period, then RPC will not be obligated to reimburse the Local Government for
the applicable budget year(s).
Article 12: Notice to Parties
12.1 Notice under this Agreement must be in writing and received by the party against
whom it is to operate. Notice is received by a party (1) when it is delivered to the party
personally; or (2) on the date shown on the return receipt if mailed by registered or
certified mail, return receipt requested, to the party's address specified in this Article and
signed on behalf of the party.
12.2 The RPC's address is:
Ark-Tex Council of Governments
4808 Elizabeth St.
Texarkana, Texas 75505
The Local Government's address is:
City of Paris
P. O. Box 9037
Paris, Texas 75460
12.3 A party may change its address by providing notice of the change in accordance
with paragraph 12.1.
S y I y ~ /
Article 13: Effective Date and Term
13.1 This Agreement is effective as of September 1, 2009, and shail terminate on
August 31, 2011.
13.2 In the event of default in the perFormance of this Agreement, the non-defaulting
party may terminate this Agreement after providing written notice of the default to the
defaulting party, and the failure of the defaulting party to cure said default within 30
calendar days of said notice.
13.3 If this Agreement is tetminated for any reason, the RPC shall not be liable to the
Local Government for any damages, claims, losses, or any other amounts arising from or
related to any such termination.
Article 14: Force Majeure
14.1 The RPC may grant relief from performance of the Agreement if the Local
Government is prevented from perFormance by act of war, order of legal authority, act of
God, or other unavoidable cause not attributable to the fault or negligence of the Local
Government. The burden of proof for the need of such relief shall rest upon the Local
Government. To obtain retease based on force majeure, the Local Government shall file
a written request with the RPC.
Article 15: Confidentiality
15.1 The parties will comply with the Texas Public Information Act, Government Code,
Chapter 552 as interpreted by judicial opinions and opinions of the Attorney General of
the State of Texas. This Agreement and all data and other information generated or
otherwise obtained in its performance may be subject to the Texas Public Information Act.
The parties agree to maintain the confidentiality of information received during the
performance of this Agreement.
15.2 The Local Government or its duly authorized representative will notify the RPC
upon receipt of any requests for information.
Article 16: Indemnification
16.1 To the extent authorized by law, each party agrees to indemnify the other and
agrees to defend its governing body members, officers and employees, against any claim,
suit or administrative proceeding, and to indemnify them against any liability including all
costs, expenses, and reasonable attorney's fees incurred arising out of an act or omission
of the governing body, any officer, employee or agent in carrying out this Agreement.
Article 17. Historically Underutilized Business Requirements
17.1 The Local Government shall comply with requirements of Chapter 2261 of the
Government Code regarding Historically Underutilized Businesses.
l'' ` _ - 5 8
Article 18: Miscellaneous
18.1 For purposes of this Agreement, terms not specificaliy defined herein are defined
in the Applicable Laws.
18.2 Each individual signing this Agreement on behalf of a party warrants that he or she
is iegally authorized to do so, and that the party is legally authorized to perform the
obligations undertaken.
18.3 This Agreement constitutes the entire agreement between the parties and
supersedes any and all oral or written agreements between the parties relating to matters
herein. An amendment to this Agreement is not effective unless in writing and signed by
both parties.
18.4 All parties agree that should any provision of this Agreement be determined to be
invalid or unenforceable, such determination shall not affect the term of this Agreement,
which shall continue in full force and effect.
18.5 The following Attachments are part of this Agreement:
Attachment A Ownership Agreement
Attachment 8 PSAP Inventory
Attachment C Scope of Work
Attachment D PSAP Operations Performance Measures and Monitoring
Attachment E Commission Documents - Legislation, Rules and Program
Policy Statements
18.6 This Agreement is binding on, and to the benefit of, the parties' successors in
interest.
18.7 This Agreement is executed in duplicate originals.
ARK-TEX COUNCIL OF GOVERNMENTS
By:~
CITY OF PARIS
gy:
Name: L. D. Williamson
Title: Executive Director
Date:
Name: Jesse Freelen
Title: Mayor
Date:
~ ta
~
Attachment A
Ownership Agreement
As stipulated in Article 3 of the Agreement, the RPC shall establish ownership of all 9-1-1
, equipment located within the Local Government's jurisdiction.
The RPC hereby establishes all 9-1-1 equipment located at the Parise Police Department,
2910 Clarksville St., Paris, Texas, to be the property of the Ark-Tex Council of
Governments, hereinafter referred to as "Owner". Following is an itemized listing of 9-1-1
equipment, attached hereto and made a part hereof as Attachment B, hereby defined as
the property of Owner.
ARK-TEX COUNCIL OF GOVERNMENTS
gy:
CITY OF PARIS
sy:
Name: L. D. Williamson
Title: Executive Director
Date:
Name: Jesse Freelen
Title: Mayor
Date:
_
0,
l.~
Attachment B
Paris Police Department Inventory
EQUIPMENT SERIAL INSTALL ATCOG
IMANUFACTURER DESCRIPTION NUMBER DATE INV. NO_
Position #1 Dell 1907FP 19" monitor
C N-Odc323-71618-6A3-
AL2Z
1/13/2007
4274
Dell 1907FP 19" monitor
C N-Odc32 3-71618-6A3-
AL3E
1
1/13/2007
4273
OPTIUPS 1000B UPS
731263300374
1/13/2007
4272
HPxw 4300 CPU
2UA6361718
1/13/2007
4265
Nortel Phoneset T 7316E
NNTMHPGOK2LR
1/13/2007
4264
Position # 2 Dell 1907FP 19" monitor
CN-Odc323-71618-6A3-
AL21-
1/13/2007
4271
Dell 9907FP 19" monitor
C N-Odc32 3-71618-6A3-
AL33
1/13/2007
4270
OPTIUPS 1000B UPS
731263300385
1/13/2007
4269
Position # 3
Ma ic Printer
Server
Business Comm Module
Magic Monitor, keyboard &
mouse
Plant CML Multi Trunk Unit
911 Printer
DICTAPHONE
SWB ROUTER
AT&T ROUTER
FERRUPS
Ultratec
~ HPxw 4300 CPU
Nortel Phoneset T 7316E
Dell 1907FP 19" monitor
Dell 1907FP 19" monitor
OPTIUPS 1000B UPS
HPxw 4300 CPU
Nortel Phoneset T 7316E
HP Laserjet 1020
HP Pro Liant ML 310
Nortel BCM
Dell 15"
HP 1020 ALI Printer
32 CH GUARDIAN 32241-
032 (COST SHARE)
CISCO
CISCO
FE SERIES UPS
TDD
2VA6361702
NNTMHPGOVD67
C N-Od c323-71618-6A3-
AL2V
CN-Odc323-71618-6A3-
AL2Q
731263300419
2VA6361713
NNTMHPGOKE40
CN60020193
MX26350099
NNTMRAB05001
CNOV4795-71618-647
G481
852210-00301
S42181
JAC043771 D4
JAC044970FT
UNAVAIL. _
17822728031
1 /13/2007
1 /13/2007
1/13/2007
1/13/2007
1/13/2007
1 /13/2007
1 /13/2007
1 /13/2007
1/13/2007
1 /13/2007
1/13/2007
1 /13/2007
04/07/06
04/07/06
04/07/06
4261
4266
4284
4283
4285
4262
4263
4257
4258
4259
4260
4267
N/A
3698
3697
4022
3754
Inventory (Con't)
Lamar Co. S.O.
TDD/TTY
Im rint
81741
4/12/99
NA
Printer
E son 300
CDSY144972
9/17/2004
3792
ValiFax
HP Fax 1250
CN64QD15CN
1/13/2007
4268
Attachment C
Scope of Work
Local Government will:
• Designate a PSAP Supervisor and provide related contact information as a single point of
contact for ATCOG.
• Coordinate with ATCOG in the planning for, implementation and operation of all 9-1-1
equipment.
• Monitor the 9-1-1 equipment, report any failures or maintenance issues immediately to the
appropriate telephone company, and notify ATCOG if appropriate response is not
forthcoming from the company.
• Keep a log of all trouble reports and make copies available to ATCOG at quarterly
monitoring visits or upon request.
• Notify ATCOG of any and all major service-affecting issues or issues needing escalation
within a service provider's organization.
• Make wireless test calls and wireline exchange test calls no less than once per month.
• Log all incoming test calls, whether by PSAP or service provider and make copies
available to ATCOG.
• Test all 9-1-1 and ancillary equipment for proper operation and user familiarity at least
once per month.
• Test alternate routing switch (make busy switch) once a month.
• Test all 9-1-1 TDD/TTYs for proper operation and to maintain user familiarity at least once
per month.
• Log all TDD/TTY calls, and make copies available to ATCOG and Department of Justice
on an as-needed basis.
• Limit access to all 9-1-1 equipment and related data only to authorized personnel.
• Provide a safe and healthy environment for all 9-1-1 call takers/dispatchers which
enhances proper use and maintenance of 9-1-1 equipment.
• Fax printouts to ATCOG of wireless or CLEC test cafls and /or any applicable paperwork
required by CSEC within 24-hours.
• Not change or modify any configuration of 9-1-1 equipment, software, programs or
hardware provided by ATCOG.
• Keep PSAP area, 9-1-1 equipment and backroom equipment area and backroom
equipment clean and free of dust accumulation
• The PSAP shall notify ATCOG of any service provader changes and/or changes in phone
numbers programmed on the 9-1-1 equipment.
• Fax ANI/ALI Problem Call Reports including wireless information within 24 hours of the
initial 9-1-1 call.
• Will complete and return incomplete ANI/ALI Problem Call Reports back to ATCOG within
72 hours.
, - F~ ~
Attachment D
PSAP Operations Performance Measures and Monitoring
Re orts
The RPC may request that the Local Government provide it with specialized reports
which wil) not duplicate information readily available from vendors. Such reports shall
include, but are not limited to:
None
Loqs
The Local Government shall provide copies of logs and reports to assist with the RPC's
collection of efficiency data on the operation of PSAPs including, but not limited to:
1. Trouble report logs at least once per quarter;
2. List of service affecting issues once per quarter;
3. Certification of TTY/TDD testing once per quarter; and
4. TTY/TDD test call logs.
5. Wireless and wireline test call logs
Qualitv Assurance Inspections
RPC personnel will conduct site visits at least once per year to inventory and evaluate the
condition of PSAP equipment, efficiency of PSAP operations, and compliance with the
Agreement.
In addition, quality assurance inspections will be conducted on the following:
CPU (Computer) TDDlTTY Make Busy Switch
ALI Screen System Printer Voice Recorder
Keyboard Alarm Overflow
Tests will also be conducted at least once monthly on 9-1-1 software to ensure proper
operation and correct information received. Those tests shall include, but not be limited
to:
Wireline test call
Wireless Phase II test call
TDDlTTY test call to 9-1-1 PSAP equipment and to ten-digit PSAP administrative number
not connected to PSAP equipment
Make Busy Switch
- E4
Attachment E
Commission Documents
The following documents govern the funding and provisioning of 9-1-1 services by the
RPC:
1. Commission Legislation: http://www.911.state.tx.us/browse.php/rules legislation
2. Commission Rules: http://www.911.state.tx.us/browse.php/rules leqislation
3. Commission Program Policy Statements:
http://www.911.state.tx.us/browse.php/proqram policv statements
. _ _ ~ F45