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Table of Contents
YOUR
PROPOSAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 2
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An Overview of the Proposal
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YOUR
NEEDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3
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Evaluation of Energy Needs
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YOUR
PROVIDER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 11
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Company History
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YOUR
SAVINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 13
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Customized Pricing
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YOUR
AGREEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 17
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Terms of Service
YOUR
REQUESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 18
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OVERVIEW
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F1rSt P O W E R
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~ As a leader in Texas' electric deregulation initiative, First Choice Power is proud to provide services for
~i the members of the Cities Aggregation Power Project. As a licensed Retail Energy Provider (REP) we
~ are helping industrial, commercial and residential customers obtain substantial electricity savings. But
~ there is much more to First Choice Power than lower electric rates. As you read the following pages
you will discover we offer a unique brand of Texas-friendly service. We begin by listening to you. IYs the
~ first step to understanding and implementing service for you. We learn how we can best serve your
needs.
~ You will also find information about our company history, our business philosophy and our legendary
Texas service. Our unique brand of Texas-friendly service sets First Choice Power apart from other
~ REP's in Texas.
The rate you wiil receive as a CAPP member and the term of your agreement with us is completely
I customized to ensure that we meet your energy savings goals. As you get to know us in the following
~ pages, you will begin to understand our goal of providing energy with a smile. Our fair prices, friendly
I service and simple solutions to your energy needs will give you a lot to smile about.
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EVALUATION OF ENERGY NEEDS
F1rSt ChO1Ce
P 0 W E R
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~ To understand and promptly respond to your energy needs and service requirements, First Choice
1 Power has assigned an account manager for you.
1 While some of our competitors have reduced services to cut costs, we believe that your energy
purchasing decisions could be more difficult now that electric deregulation is taking place. With these
r, changes in the marketplace, we believe your company wiil want and need more individual attention.
1 First Choice Power stands ready to provide it.
^
~ Your account manager will provide complete assistance on your behalf. This manager wiil keep your
you informed of all relevant energy updates and is empowered to resolve any issues.
~
In addition to day-to-day management of your account, your account manager will conduct a
e~ comprehensive quarterly review of your account to make certain that your energy needs are being met.
~ This analysis will include a review of your contract, electricity bills, and energy consumption data.
~ Please see the list of CAPP account managers in the back of this section.
I~ Reliable electricity is also an integral part of your overall energy needs. As outlined in legislation that
provides customer choice in Texas (Senate Bill 7), transmission and distribution (T&D) companies are
responsible for the delivery of power to industrial, commercial and residential customers. The T&D
' companies should be notified in the event of electricity service interruptions, but you may contact First
Choice Power as well. The emergency phone numbers of both First Choice Power and the T&D
~ companies are printed at the bottom of each monthly statement. You will also find contact information in
the last section of this booklet called YOUR REQUESTS.
You may contact your account manager at anytime (day or night, 24-hours a day, seven days a week)
~ in the event of a service outage. Your account manager will be available to serve as a liaison with the
I local wires business on behalf of your CAPP account(s) to resolve issues and ensure continuous, high
~ quality service.
I_,y To further meet your needs for reliable power supply, TNP Enterprises, First Choice Power's parent
J company and Constellation Power Source (CPS) entered a long-term strategic alliance in May 2001
I~ that encompasses all aspects of power supply. Constellation is strongly positioned to maximize
I opportunities in power supply and help minimize costs and risks for you.
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Confidential and Proprietary
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CPS is an affiliate of the Constellation Energy Group, an integrated energy company that includes
Constellation Power Source, Baltimore Gas and Electric, and Constellation Nuclear. Formed in a
strategic ailiance with Goldman, Sachs & Company in 1997, CPS is a national merchant energy
company that meets the energy requirements of wholesale customers such as electric cooperatives,
power marketers, municipals and utilities.
Constellation Power Source controls nearly 9,000 MW of electricity, and is building 1,600 MW of
capacity in ERCOT. The company is developing the Rio Nogales facility, an 800 MW natural gas-fired
power plant in Seguin, Texas. Rio is under construction and is scheduled to begin commercial
operation in June 2002. Constellation also has a contract for power with the Lamar Power Partners'
facility in Paris, Texas. The company has other contracts for resources, but they are confidential. In
three years, CPS has moved from startup energy marketing and trading company to a national
merchant energy business. In January 2000, CPS was named the "Best Power Marketer" by Energy
Industry Outlook 2000.
To meet the needs of customers that prefer or are required to use green energy, we offer Energy
Ranch, our 100 percent wind generated electricity product. This earth-friendly electricity is generated
for First Choice Power in west Texas by Cielo Wind (www.cielowind.com).
As a First Choice Power customer you wiii have access to your energy information online. If you need
to check on any aspect of this information iYs available to you round-the-clock. Your compiete energy
information will be accessible at a secured website at no additional cost to you. Flexible and convenient
billing and payment options are also provided, complete with a detailed breakdown of all costs
associated with the procurement and delivery of energy.
You may have other specific energy needs as your relationship with us evolves. We encourage you to
make your account manager aware of any changes or enhancements that we can make in our service
to meet your changing needs. We have a Free Energy Rewards program that may be of interest to you
and your employees/customers. Please see the following page for a brief outline of how you might
benefit from this program.
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Confidential and Proprietary
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~ Free Energy Rewards Program
7 As a customer of First Choice Power, you will be able to offer the following benefits to employees and
customers.
1 - $30 credit on their first electric bill with us
- $20 credit on their electric bill each time a friend or family member enroils for service and tells us
j that your employee referred them.
1
~ Enrollment for your employees/customers is easy.
If you want to introduce your employees/customers to FCP at a company event, we will provide
7 brochures, enrollment forms and all the information they will need to be informed about the savings and
services we provide. However, you can also offer your empioyees the convenience of enrolling directly
_ online or by telephone by asking them to:
' Look For
; Your current account number on your electric bill.
J
~ Go To
firstchoiceoower. com
Click on EASY SWITCH, then enroll online (takes just a minute) by completing the form or call FCP at
~ 866-469-2464. You will be prompted to indicate how you heard about FCP. You will need to type in
your company name (or tell FCP's Energy Guide if you are enroiling by telephone). Be sure to review
~ and print out a copy of FCP's Terms of Service and Your Rights as a Customer documents to keep in
your files. You will also receive this information in your New Customer kit within five to ten working days
1 of your enrollment.
~ Win
Your employees can also win a free year of electricity for their home ($2,000 value) or $2,000 instant
Fj cash. As a new First Choice Power customer they will also enjoy the following FREE ENERGY
~ REWARDS.
~j • Be eligible to win two free tickets on American Airlines to anywhere in the continental US or
J Canada.
y : Be eligible to win a free year of electricity valued at $2,000 or win $2,000 instant cash.
J Be eligible to win free First Choice Power T-shirts.
i
Receive free passes and discounts to exciting tourist destinations and events.
Be eligible to win more great prizes each month at firstchoicepower.com.
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Confidential and Proprietary
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First Choice Power is finalizing details on a SMILE card. Your employees will be able to use this card at
thousands of restaurants and retail stores across Texas to receive a discount of up to 20 percent on
their purchases. FCP expects the SMILE card to be an impoRant part of its FREE ENERGY
j REWARDS program.
I~. As a new customer, you may find the following ERCOT Account Switch Process helpful. It will give you
~ and your employees (if you decide to participate in the Free Energy Rewards program above) some
guidelines regarding what to expect after an enroliment is received and forwarded to ERCOT for
~ switching.
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ERCOT Account Switch Process
• Customer signs with Retailer.
• Retailer submits switch to ERCOT--Data required is valid ES ID number and zip code.
• ERCOT matches up the customer information with registered data in the statewide database.
(data must match the registered data, by individual account)
• ERCOT returns a confirmation or rejection to the Retailer ( 3 business days)
• Once a valid switch is accepted, ERCOT generates a mailing to the customer that allows 7 days to
reject the switch. (Note: this period was waived for CAPP accounts to expedite the process.
Residential switches cannot waive this period.)
• After the 7-day recession period, ERCOT provides customer specific account data and historic
meter read information to the Retailer.
• The next meter read on a normal cycle will become the initial meter read for the new Provider and
the effective switch date for the customer.
Documented problems
• Incorrect account registration in the master data base
• Acceptance of switches by ERCOT during the first week of January, NFI problems
• Transfer of data problems between the retailer and ERCOT
• Transfer of data between the TDSP and ERCOT is incomplete or delayed
• Switch requests to ERCOT overloading their ability to process the total numbers from all retailers.
Switches end up in a queue and delays are the result.
Summarv
A total processing time frame of 10-12 business days is required for a switch to process when
everything goes properly. The experience of First Choice to date indicates a success rate of 70-80%
which we expect continual improvement from ERCOT. Data corrections are required and re-submittals
of switch requests necessary to validate requests with initial errors or problems.
Improper handling of initial and subsequent meter reads by the TDSP and ERCOT resuited in account
biliing delays during the pilot program. ERCOT claims improvement with this process.
For accounts with early January read cycle dates, switch requests may not have processed in time.
These accounts will switch during the early February cycle. Missing or mismatched data from the initial
account lists will create the need to reprocess some accounts through the system.
Confidential and Proprietary
CAPP Account Managers
Name
Sales Re
Cit
of Hamilton
Russell Kelle at 254-897-9360
Ci
of Abilene
Chris Keck at 940-8253212
Town of Addison
Chris Cox at 9723173609 ext 122
Cit
of Allen
Chris Cox at 972-317-3609 ext 122
Cit
of Arlin ton
Chris Keck at 940-8253212
Ci
of Bellmead
Chris Keck at 940-8253212
Ci
of Belton
Russell Kelle at 254-897-9360
Benbrook Water Authorit
Chris Keck at 940-8253212
Ci
of Benbrook
Chris Keck at 940-8253212
Ci
of Brownwood
Russell Kelle at 254-897-9360
Cit
of Burkburnett
Chris Keck at 940-825-3212
Cit
of Burleson
Chris Keck at 940-825-3212
Cit
of Carrollton
Chris Cox at 9723173609 ext 122
Cit
of Cedar Hill
Chris Cox at 9723173609 ext 122
Cit
of Cisco
Chris Keck at 940-8253212
Ci
of Clebume
Russell Kelle at 254-897-9360
Ci
of CI de
Chris Keck at 940-8253212
Ci
of Colle ville
Chris Keck at 940-8253212
Ci
of Comanche
Russell Kelle at 254-897-9360
Ci
of Commerce
Chris Cox at 9723173609 e# 122
Ci
of Crockett
Russell Kelle at 254-897-9360
Ci
of Denison
Chris Cox at 972317-3609 ext 122
Ci
of Dublin
Russell Kelle at 254-897-9360
Cit
of Duncanville
Russell Kelle at 254-897-9360
Town of Ed ecliff Villa e
Russell Kelle at 254-897-9360
Ci
of Euless
Chris Keck at 940-8253212
Cit
of Everman
Russell Kelle at 254-897-9360
Cit
of Forest Hill
Russell Kelle at 254-897-9360
Cit
of Fort Stockton
Jim Niewald at 817-735-5787
Cit
of Frisco
Michelle Irvin at 972317-3609 ext 124
Cit
of Gainsville
Chris Cox at 972-317-3609 eM 122
Cit
of Grand Prairie
Chris Cox at 972-317-3609 ext 122
Cit
of Harker Hei hts
Russell Kelle at 254-897-9360
Cit
ofHaskell
Chris Keck at 940-8253212
Cit
of Heath
Chris Cox at 9723173609 ext 122
Ci
of Henrietta
Chris Keck at 940-8253212
Town of Hi hland Park
Chris Cox at 972317-3609 ext 122
Ci
of Howe
Chris Cox at 9723173609 ext 122
Ci
of Hurst
Chris Keck at 940-8253212
Cit
of lowa Park
Jim Niewald at 817-735-5787
Ci
of Irvin
Chris Cox at 972-3173609 ext 122
Ci
of Kaufman
Chris Cox at 972-3173609 ext 122
Cit
of Kennedale
Russell Kelle at 254-897-9360
Cit
of Killeen
Russell Kelle at 254-897-9360
Ci
of Lamesa
Chris Keck at 940-825-3212
Cit
of Lewisville
Chris Cox at 972-317-3609 eM 122
Ci
of Lovelad
Russell Kelle at 254-897-9360
Ci
of Mansfield
Russell Kelle at 254-897-9360
Cit
of Mercedes
Luc Pannell at 281-585-1649
Cit
of Merkel
Chris Keck at 940-8253212
Ci
of Midlothian
Russell Kelle at 254-897-9360
Cit
of Naco docehs
Chris Keck at 940-8253212
Ci
of North Richland Hills
Chris Keck at 940-825-3212
Ci
of Odessa
Chris Keck at 940-8253212
Ci
of Palestine 1
Chris Cox at 972-317-3609 ext 122
Town of Pant o
Chris Keck at 940-8253212
Cit
of Paris
Chris Cox at 972317-3609 ext 122
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Confidential and Proprietary
Cit
of Plano
Chris Cox at 972-317-3609 ext 122
Ci
of Sherman
Chris Cox at 9723173609 ext 122
Ci
of Richland Hills
Chris Keckat 940-825-3212
Ci
of Red Oak
Chris Cox at 972-3173609 eM 122
Ci
of Robinson
Russell Kelle at 254-897-9360
Cit
of Rockwall
Chris Cox at 972-317-3609 ext 122
Cit
of Rotan
Jim Niewald at 817-735-5787
Ci
of Rowlett
Chris Cox at 972317-3609 ext 122
Troh Club Master District
Chris Cox ak 972317-3609 ext 122
Ci
of the Colon
Chris Cox at 972-317-3609 ext 122
Ci
of Terrell
Chris Cox at 972317-3609 ext 122
Cit
of San An elo
Jim Niewald at 817-735-5787
Cit
of Sweelwater
Chris Keck at 940-825-3212
Ci
of Sn der
Chris Keck at 940-8253212
Cit
of Sa inaw
Chris Keck at 940-8253212
Town of Tro h Club
Chris Cox at 972-3173609 ext 122
Ci
of Universit Park
Chris Cox at 972317-3609 eM 122
Ci
of Vernon
Chris Keck at 940-8253212
Cit
of Waco
Russell Kelle at 254-897-9360
Cit
of Watau a
Chris Keck at 940-8253212
Cit
of Waxahachie
Russell Kelle at 254-897-9360
West Central Tx. Munici al Water District
Jim Niewald at 817-735-5787
Cit
of White Settlement
Chris Keck at 940-8253212
Ci
of Wichita Falls
Chris Keck at 940-8253212
Cit
of Woodwa
Russell Kelle at 254-897-9360
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COMPANY HISTORY
F1rSt ChO1Ce
P O W E X
~ First Choice Power is the retail affiliate of Texas-New Mexico Power Company and is based in Fort
~ Worth, Texas. First Choice is a certified Retail Electric Provider (REP) with the Public Utility
Commission of Texas, certificate number 10008.
~ Texas-New Mexico Power has been serving wholesale and retail customers in north, central, west, and
~ south Texas for more that 65 years. The company provides community-based electric service to 85
cities and more than 233,000 customers in Texas and New Mexico. TNP Enterprises was traded on the
~ New York Stock Exchange until April 2000, when it was acquired by a group of private investors.
Like its parent company, First Choice Power has distinguished itself by providing outstanding customer
1 service. Our slogan, "Energy With a Smile" truly captures the essence of our company.
We strive to provide competitive electricity prices with an unparaileled level of service. First Choice
Power and TNMP's service excellence is not an isolated achievement, but is validated continuously.
Our quarterly customer satisfaction surveys (conducted by an outside company) consistently exceed
the national average for utilities around the country. We do not rest on our laurels: customer satisfaction
levels reached a record high level in 2000.
~ First Choice Power is smalier than most of its competitors. As a result, CAPP members will be a
significant addition to our client base and benefit from our personalized customer service. We have built
~ our company around its customer's needs. First Choice Power's service excellence includes:
i . People, not machines, answer telephones at our call center (1-866-4MyChoice) and are available to
1 respond to your requests.
~ • Our website (www.firstchoicepower.com) was judged the most helpful by the Public Utility
Commission of Texas.
• Consteliation Energy Group, our wholesale supplier was named "Best Power Marketer" by Energy
~ Industry Outlook in 2000.
Our goal is to provide you with friendiy service, fair pricing and simple solutions to your energy needs.
~
~ _ 11
Confidential and Proprietary
FIRST CHOICE POWER, INC.
"Friendly Service. Fair Prices. Simple Solutions"
THE FIRST CHOICE POWER ADVANTAGE
Friendlv Service
1. Personalized Service
Personalized service is the foundation of everything we do - we are passionate about our
opportunity to serve you. Our personal account representatives will be your primary contact as we
begin electric service with you. We will also visit you in person each quarter to discuss
opportunities to improve our service.
2. We Value Your Business
Our personal account representatives and Customer Accounts Managers will be a valuable
resource for you. They will be happy to assist you with your energy needs.
3. For Texans, By Texans
First Choice Power is headquartered in Texas and we are committed to operating and remaining
here. The Texans that staff our 24-hour call center and customer care operations across the state
have earned us top ratings in customer satisfaction for a number of years.
Fair Prices
4. Lower Operating Costs
We not only lower your electric bilis, we also deliver high quality service that will be an
exceptional value to you as our relationship evolves in the future.
5. Reliable Power Supply
We purchase and schedule reliable power supply through our aliiance with Constellation Power
Source, a national power marketer with years of Texas operating experience that owns or controls
over 11,500 megawatts of electricity. In January 2000, Constellation Power Source was named
"Best Power Marketer" by Energy Industry Outlook 2000, a market report compiled by PHB Hagler
Baiily.
Simple Solutions
6. Our Size Is An Advantage
We are the 4`h largest competitive electric retailer in Texas, and our affiliated utility, Texas-New
Mexico Power Company, has more than 65 years of operating experience serving 220,000
customers. We have enough customers to be profitable today, but we place a greater value on
maintaining a relationship with you than a giant retailer would.
7. Total Electric Service Package
Our goal is to provide you with the best possible value for your energy dollars. We do more than
just sell you electricity - we offer you a total package that includes quality customer service,
convenient billing options, a user-friendly Web site, www.firstchoiceqower.com, integrity, and an
eagerness to help solve your energy questions.
12
Confidential and Proprietary
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CUSTOMIZED PRICING
' First Choice
P 0 W E H
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~ An important part of First Choice Power's mission is to provide fair pricing. Our first step toward
~y accomplishing this was to establish an alliance with one of the best power marketers in the world. This
~ ensures reliability and cost savings for you. Our pricing is completely customized for CAPP members. A
~ few weeks ago you received a New Customer welcome kit from us, which contains your agreement
with First Choice Power and other important information you will want to keep for your files. If you have
questions about any of the information, or the following sample bill, please let your FCP representative
~ know.
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O. BOX 901076
, ~)RT WORTH, TX 76101•2076
RETAIL LICENSE 70008
SUMMARY ACCOUNT
Y~.
First Choice
P O W H N
AMT PAID
107-1238-97
Mar 07,2002
FIRST CHOICE POWER, INC.
BOX 901088
FORT WORTH, TX 76101-2088
$1 $2 _ OTHER $
nNE-TIME MONTHLY
CITY OF ADDISON
ADDISON, TX 75001
SERVICEADDRESS
ACCOUNTNUMBER
KWH
BILLEDDEMAND
AMOUNTBILLED
15002 BELTWAY OR.
107-1238-97
2690
11
208.91
775 MIDWAY RD.
106-6061-99
0
0.00
1
265 MIDWAY RD.
106-6371-99
1232
6
95.68
43 SPRING VALLEY RD
106-6495-99
10
4'78
14924 MIDWAY RD.
107-0246-99
1262
6
98.01
000 INWOOD RD
107-7252-99
3
0.23
~
739 INWOOD RD
107-7717-99
7
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404.15
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ESI-ID'S:
ELMS
FOR BILLING INUUIRIES CALL: 7-866-469-2464 FIRST CHOICE POWER
FOR POWER OURAGES CALL: I
.
First ChoicE
.o...
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Confidential and Proprietary
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P.O. BOX 901076
FORT WORTH, TX 76101-2076
PUCTRETAILLICENSEfi 10008
First Choice
P O W i P
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107•1238-97
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Mar 07, 2002
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$1 $2 OTHER
AMTPAID
ONE-TIME MONTHLY
lWD
FIRST CHOICE POWER, INC.
BOX 901088
FORT WORTH, TX 76101-2088
Energy With a mi
Your FCP energy rate is E 0.040 /KWH
Yw may nav Day your bill using your debit a cre0it cartf. Call
BiIlrreVin at 1-800.529-0096. BiIlrtWnx vansac0on fee will apply.
Thank you for choosinp Firat Choice Power.
Please let us Wnox it you hm questims about yaur bill or ar
payment optims. Our tdl-free numher Is 886469-2461. Vw
will also fnd wr pay*nent infamatim listed at
µw.v.firstchoiceoo.eer, cpn W e are pleasetl to pro0de eleciric
service (vYW and win ahvays welcome your comments and
questims. Thanks fa making us your frst chdce.
YOUR ELECTRICITY USAGE (KWH x 1)
4000
3000
2000
1000
n
20~ Qyc
d'
~
CIN OF ADDISON
ADDISON, TX 75001
BIWNG SUMMARY
METER SERIAL NO.
METER READING (02103/02)
5,690.0
METERREADING (01/03/02)
3,000.0
KWHUSED - MULTIPLIER 1
2,690.0
BILLEDKWNCP
110
UTILINPRICETOBEATCHARGES
243.72
CAPP AGGREGATOR FEE
6.05
7ST CHOICE CONTR4CT CREDIT
(40.86)
SALESTAX
TOTALCURRENT
0.00
208.91
DETAIL OF ACCOUM ACTIVITY
AMOUNT PREVIOUSLV PPJD 0.00
CURRENT AMOUNT (FROM ABOVE) 208.91
AMOUNT DUE I 208.91
E51-ID5:
ELMS
FORBIWNGINWIRIESCALL: 1-068489-2464 FIRST CHOICE POWER
FOR POWER OURAGES CALL: ~
hoice--__.
First C• O M • 1~
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TERMS OF SERVICE
You will find your agreement with First Choice Power in the welcome kit that was delivered to you
earlier.
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Confidential and Proprietary
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We hope this information is be helpful. However, there may be some aspects of our service that you
would like for us to address further. The following pages outline some of the questions that we
frequently receive.
If you have special requests that have not been addressed in this booklet, piease let us know. We are
eager to assist you and will make every effort to respond promptly.
Thank you for making First Choice Power your first choice for electricity service and savings.
18
Confidentiai and Proprietary
I g Frequently Asked Questions
1. If I have a billing inquiry or payment issue, whom do I contact?
r1 Please call our toll free number at 866-469-2464. ,
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2. Who do I call if I don't receive a bill?
I~ Please call our toll free number at 866-469-2464.
r 3. Who do I call for tree trimming requests or general line maintenance issues?
Your local transmission and distribution service provider (TXU, WTU or TNMP). Please see the contact
~ numbers in the back of this booklet under the YOUR REQUESTS section.
4. What is an ESI number?
This is the electric service identification number that is used by ERCOT (Electric Reliability Council of
Texas) to reference your account.
~ 5. When I receive the ESI number for a new account, what do I do with it?
I You will use this number when reporting outages, setting up new accounts or when making any
inquiries about your account/service.
6. There are some accounts left on my TXU bill. How do I get those transferred to FCP?
1
Please call our toll-free number at 866-469-2464 to notify us. First Choice Power will submit the switch
request for you.
7. Who maintains existing streetlights?
Your local transmission and distribution service provider (TXU, WTU or TNMP) wili maintain your
streetlights.
~ 8. If I need a new streetlight, whom do I contact?
You will contact your local transmission and distribution service provider (TXU, WTU orTNMP).
1
9. Will I receive any street lighting bills from TXU, WTU or TNMP?
J No.
~ 10. Are city accounts exempt from sales tax?
~ Yes.
~ 11. Will there be just one charge on our bill?
~ No. The bill will contain TDSP and energy charges along with a CAPP fee. It will also include a
~ comparison with price to beat savings.
~ 12. When will I receive my first bill?
You should receive your first bill in February, but please be patient. ERCOT may continue to have
some switching delays and delays processing meter readings.
13. Who do I call for a new service meter?
L You will need to call your local transmission and distribution service provider (TXU, WTU orTNMP)
J 14. Who do I call for a disconnect (remove/pull meter)?
IL
You will also need to call First Choice who will notify your local transmission and distribution service
y provider (TXU, WTU or TNMP) for this.
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Confidential and Proprietary
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15. Who do I contact if I previously requested an account be turned offfdisconnected and iYs
been Fve days or more. How can 1 process this faster and what is the delay?
If you experience a delay of more than five days, please contact First Choice Power. We will try to
expedite your request with the your local transmission and distribution service provider.
16. I've been on hold for over an hour with TXU, WTU or TNMP. What is the problem?
If you experience unreasonable delays, please let us know. We will contact your local TDSP to try to
expedite your request. Please note, many parties are making inquiries and everyone is experiencing
high call volumes.
17. Can we access our account information online?
All CAPP cities will be able to access their account information at www.firstchoiceoower.com . Click on
2/Easy Switch at the top of our home page and it will take you to the account view area. This is a
secure area and you will be prompted to fiil in key information to view your account profile.
18. Does First Choice Power offer any energy programs?
Yes. Johnson Controls is a valued First Choice Power partner. They offer numerous facility system
services including HVAC, electrical, plumbing and other related services. A meeting is planned for
February 2002.
19. Who do I call to report an outage?
You will need to call your local TDSP (TXU, WTU or TNMP) to notify them of the outage. If for any
reason you experience difficult or delays in reaching them, please let First Choice Power know and we
will contact your TDSP directiy on your behalf. Be sure to remember to have your ESI number ready to
give them. This will speed up the process and help identify your account.
20. Will electronic drefting be available? If yes, what kind of format will FCP be using? Will there
be one draft for all accounts once a month?
Yes, your designated bank account wiil be drafted once a month for all of your electric service
accounts. You can also pay on our website, however online payment will not be automatic each
month, on-line payment is currently a month-month process.
21. Who do I contact regarding frenchise fees?
Piease contact your TDSP (TXU, WTU or TNMP) directly about franchise fees.
21. Who do I call if I need to request interval meter data readings or other special meter data
requests?
Please contact your TDSP (TXU, WTU or TNMP) to request special meter services. They are
responsible for maintaining your meter.
,22. Ow NP..W RcCmuNTS ~ WX &ASLV ~i/ O4GT
T'XNz O.~jGO /L ,
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Confidential and Proprietary
4N es/ N"ANlolr JKv0~
CONTACT LIST BY UTILITY
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RELIANT: •
800-332-7143
TXU:
ESI ID pro ems.
ESI ID Website: htti)://texaspilot.hip.reliantenergy.com/participation.as
Utility ESI ID Identification:
Refiant: (for help with sorting accounts, all Reliant accounts begin with 10089010 )
Outages:
800-332-7143
Call Center:
Missing 810's/867's: (Terri Smith)
713/207-8534 terri-smith(a)reliantenerqv.com
Missing files/cust.issues: (Terri Lopez)
713/207-3865 terri-Ioqez(a)reliantenerqv.com
REP Relations: (George Bilnoski)
713/207-6687 aeorqe-bilnoski(cDreliantenerqv.com
(George's pager)
713/685-0309
(George's cell)
713/557-0733
Outage scheduling: (Karen Davis)
713/207-8603 kdavisCoDreliantenerav.com
ESI ID problems: (Mike Brady)
713/207-5875 michael-bradv@reliantenergy.com
bi • (Dick Brzezinski)
713/207-5968 brzezinski(aDreliantenerqv.com
Outages:
Call Center:
Missing 810's/867's: (Gary Michaelson)
REP relations: (Donna Culliton)
(Donna's cell)
EDI Problems: (Diane Harris)
TXU retail side: BJ Flowers
800-233-2133
888-313-6862
214/875-3980 michaelsonOtxu.com
214/875-5735 dcullit1 aC2txu.com
214/344-7610
214/875-3571 dharris1(o~Ucu.com
214/812-4330 biflowers a~.txu.com
TXU Pilot Administrator• (GARY MICHAELSON)
TXU MAIN NUMBER SWITCHBOARD: 9721791-2888
Utility ESI ID Identification:
TXU: (for help with sorting accounts, ail TXU accounts begin with 1044372000 )
~ TNMP:
Outages: 888-866-7456
Call Center: 866-469-2464
~ REP Relations: (Allen Burke) 817/377-5586 aburke(a)tnpe.com
EDI transactions: (Diana Rehfeldt) 817/377-5580 drehfeldtCa?tnpe.com
~ 650-01 service requests will be handled via phone call only!! No EDI transactions!!
Utility ESI ID Identification:
TNPE: (TX N. Mexico Power): (for sorting accounts, all TNPE accounts begin with 10400510)
~ AEP (CP&L & WTU ACCOUNTS)
Outage: 877-373-4858
Outage Toll Free: 888-218-3919
Cail Center: 877-373-4858
REP Relations: (Jane Eyanson) 614/883-7742 ieevansoneaep.com
Missing 810's/867's: (Jim Purdy) 614/883-7536 ibpurdvaaep com
Utility ESI ID Identification:
CP & L(AEP): (for help with sorting accounts, all CP & L accounts begin with 1003278 )
WTU (AEP) (W. TX Utilities): (for sorting accounts, all TNPE accounts begin with 10204040)
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PROVIDER OF LAST RESORT ("POLR") CONTACT LIST BY UTILITY
Assurance Enerqv (TXU Affiliate)
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Serves as POLR in the traditional TNMP, CP&L, and Reliant Areas
Toll Free Number: 877-460-7062
Website: www.assuranceenerav.com
Texas Star Enerav (Reliant Affiliate) -
Serves as POLR in TXU's DFW West service area.
Toll Free Number: 888-272-8200
Website: None Yet
POLR Power (AEP/CPBL Affiliate) -
Serves as POLR in TXU's DFW East service area.
Toll Free Number: 877-279-7657
Website: None Yet
Certain Enerqv (TNMP AfFliate) -
Serves as POLR in TXU's West service area.
Toll Free Number: 888-3943105
Website: www.certainenerpv.com
M'
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Confidential and Proprietary