20 - Data Center Hardware Refresh

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STERLING • Maintain focus on time, cost and scope • Coordinate and facilitate kick-off, status, deliverable review and closeout meetings • Establish and manage the Services schedule, communications and status reporting • Provide up to one status call and brief status report per week • Identify, monitor and manage Services risk, issues and escalations • Facilitate change management as needed • Confirm the Services delivered are in accordance with the SOW • Written notification (including email) to Sterling Customer of completion of delivery of these Services • Up to one (1) deliverable review or phase completion call per week • Monitor the Services budget and invoices • Manage the Sterling Customer relationship • Track and status progress against Services objectives • All Project Management activities will be conducted remotely. 2.3 Customer Project Management • Assign Customer Primary Point of Contact ("CPOC") to provide requirements and technical data needed forthe Services. • Provide Sterling personnel with adequate work space, supplies, facilities and systems within reasonable proximity to where services are to be performed. • Coordinate the scheduling of all necessary Customer resources required for the Services and ensure those resources are available throughoutthe engagement, including technical contacts. • Maintain communication with end users to prevent scheduling conflicts and ensure continuous workflowfor onsite engineer(s). • Notify Sterling PM immediately with any issue related to the completion of the services described in this SOW, and participate in the escalation of such issues until resolution is achieved. i I wl it � I„"IF I° IIIC III it ii III IIIClllll:..l llh-'lll� 'i..��lll...'u` G Fixed Fee Charge - Customer agrees to pay Sterling on a Fixed Fee, ("FF") basis for Services performed under this SOW. Following the performance of the Service, Customer agrees to pay Sterling an amount not to exceed the following One -Time Charge. Such amountwill be paid in accordance with the Provider Pricing Table in this section: One Time Charge: Please see attached Quote, Q-00343713 Expenses Included in the One-time Charge This proposal does not include Travel and Expense fees as all services will be completed remotely. If such variables impact the project and travel or expenses are required, Sterling will notify the Customer prior to incurring additional expenses, provide an estimate of the additional cost and/or schedule impact, create a change order and implement the change upon Customer's acceptance of a Change Order.. 877.242.4074 r 0. www.sterlingcompiAers.com