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expressly survive termination of the Agreement. <br />4. Trouble Re ports. A "Trouble Report" means any report made by Customer relating to the <br />Services that describes the time, location and nature of the outage. Vyve shall maintain a twenty-four <br />(24) hour, seven (7) days -a -week point -of -contact for Customers to report Service troubles, outages or <br />Service Interruptions. Customer shall call 888-525-1619 to make Trouble Reports. In the event Vyve <br />receives a Trouble Report from Customer, Vyve shall use its commercially reasonable efforts to <br />respond within four (4) hours. <br />Page 22 of 24 <br />