Laserfiche WebLink
mailboxes, end user password management, and/or other add-on sub -services not included in the <br />original OPS package as well as any other issues not directly related to the OPS Services will be <br />in addition to the monthly Agreement fee. <br />5. Endpoint Server/Desktop Management ("ES/DM") Services: <br />ES/DM General Terms: 1. Any software /licensing provided as part of the ES/DM Services will <br />be owned and fully maintained by Vyve. 2. Vyve will maintain agreement services, policies, <br />manage configurations and perform necessary updates on managed device(s) and/or solution(s). <br />3. Vyve will troubleshoot provider side related issues and outages. 4. Fees for any other issues <br />not described in this Additional Terms or the Agreement, including installation or setup for <br />additional agents and/or other sub -services not included as part of the initial onboarding of the <br />ES/DM Services and any other issues not directly related to the ES/DM Services will be in <br />addition to the monthly Agreement fee. 5. Fees for all remediation actions taken in response to <br />issues identified by Vyve's ES/DM Services solution will be in addition to the monthly <br />Agreement fee (for example, hardware replacement, software or systems reconfiguration, <br />malware/spyware/adware and virus removal). <br />Page 24 of 24 <br />