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This tool helps establish adequate measures and controls over projects and finan- cial performance and serves as a monitoring guide. Our quality program provides protocols for managing corrective actions and rele- vant process improvements to see that performance and compliance deficiencies are corrected and not repeated. Continuous tracking and monitoring of project trends, issues, and corrective actions mean g1110111111 that items are updated across related documentation and training programs to provide compli- ance and maximum efficiency with updated and clarified project requirements. GrantWorks offers detailed and ongoing internal training to its staff. We educate employees on the latest state and federal regulations via weekly meetings and department and company -wide emails. Senior management puts extra time and effort into contextualizing regulatory changes and program require- ments so that our staff understands the implications of any programmatic change and can apply that knowledge effectively. Our project team develops and implements project -specific internal and external checklists, and employees meet with management on a regularly. Our staff also benefits from informal peer-to-peer learning and coaching opportunities. GrantWorks staff also track and monitor sub -recipient performance for each project and grant program, including tracking deliverables and performing compliance testing. We periodically evaluate client compliance with applicable state rules, regulations, policies, and statutes. We retain extensive institu- tional records of client performance, which we rely on during new application cycles to boost our clients' scores. This information helps project managers anticipate and address problems we have seen in the past before they become an issue for future projects. Weekly departmental and one-on-one meetings keep GrantWorks staff updated on the latest state and federal regulations and provide a forum for identifying and discussing programmatic challenges and solutions. We assign project managers and support staff to learn from their more senior colleagues. We also continuously evaluate our processes for quality assurance with frequent compliance checkpoints throughout a grant's life cycle to monitor conformance to project requirements. 2.5 Past Client Projects withLow Level of Monitoring Findings/Concerns More than 625 government entities have trusted GrantWorks with grant management and administra- tion, and our performance consistently demonstrates low levels of monitoring findings or concerns. The GrantWorks Team has followed thousands of grants from obligation through closeout and has developed a keen understanding of what constitutes entirely supported grant records. Our seasoned veterans will assist the City with fiscal monitoring by following established policies, procedures, and system controls to see that documentation complies with relevant local, state, and federal regulatory terms. Our broad knowledge of federal and state program requirements enables us to provide well -researched and accurate technical assistance and an overall approach that identifies and addresses problems long before the state funding agency audits occur. GrantWorks staff establish, implement, and retain quality control measures to meet client and state deliv- erables and timelines—reducing the likelihood of findings during the grant monitoring process. When a project is monitored, we provide high -touch support to our clients to resolve issues quickly and efficient- ly—assisting them with answering questions, drafting monitoring -related correspondence, and imple- menting best practices. PAGE 14 1 SEC I ION 2 - WORK PERFORMANCE PROPRIETARY & CONFIDENTIAL I GRANTWORKS, INC.