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STERLING <br />5.2 ASSUMPTIONS <br />• All holidays and non -working days are identified prior to scheduling the start of the services and will not <br />impact the agreed upon schedule once services are started. <br />• Provider assumes that the Customer environment is free from viruses, worms, or other malicious software <br />and is working properly according to generally accepted industry standards in all respects. <br />• It is assumed that the Customer's IT personnel have the background and skill set to perform operations and <br />maintenance functions for in -scope technologies once knowledge transfer and handoff are complete. <br />• Knowledge transfer to be completed within five (5) business days from the completion of implementation/ <br />configuration services. <br />• Provider will communicate anytime off requests to the Sterling Services Project Administrator/ Resource <br />Coordinator and is subject to approval by Sterling Services and Customer <br />CSOW for City of Paris, TX 10 October 2025 <br />Sterling Confidential <br />L Cop.vjlg0 o Sterling, AU p fights rrserveid. Page 4 of 8 vl.3.8.30.2021 <br />