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STERLING 4. PROJECT�� ° Sterling will perform the following Project Management activities during the term ofthis SOW: ° Maintain focus nntime, cost, and scope. ° Identify, monitor, and manage service risks, issues, and escalations. ° Coordinate and facilitate kick-off, status, deliverable review, and closeout meetings. ~ Create, monitor, and manage the Project Workbook ° Facilitate change management oaneeded. ° Single point of contact and accountability for the successful delivery of the Services ° Coordinate regular Project Status calls. ° Facilitate project deliverables and closure documentation. ° All Project Management activities will beconducted remotely. 4.2 CITY OF PARIS, TX The customer will perform the following Project Management activities during the term of this SOW. • Assign project sponsor, primary project technical POC, and project stakeholders. ° If required, provide Sterling personnel with adequate workspace, oupp|iea, facilities, and ayoVamo within reasonable proximity to where services are to be performed (onsite services only) ~ Coordinate the scheduling n all necessary Customer resources required for the Services and ensure those resources are available throughout the engagement, including technical contacts. ° Maintain communication with end users to prevent scheduling conflicts and ensure continuous workflow for Sterling Consultant(s). ° Notify Sterling PM immediately of any issue related to the completion of the services described in this SOW and participate inthe escalation cfsuch issues until resolution ioachieved. 5, C'USTOMER RESPONS|BULMES |ASSQMFDT|ONS3 | LINUTATONS Sterling and Customerwill share responsibility for the success of this implementation. The full cooperation of Customer management, staff, and any necessary internal parties will be required to achieve the desired results. This includes making sufficient time for review of written materials, meetings, etc. |norderto keep the costs of the project toaminimum, Customer staff may be utilized to perform the basic data gathering tasks. |tioassumed that any data gathered UyCustomer personnel will be accurate, as the Customer is responsible for the accuracy of the information provided to the Provider consultants. This data will be analyzed to determine the existing hardware/software architecture. 5.1 CUSTOMER RESPONSIBILITIES ° Maintain a backup of all data and programs on affected systems prior to Sterling performing the Services and during the term of the SOW. The customer will take reasonable backup measures and, in particular, will provide for a daily backup process and backup of the relevant data, software, and programs before Sterling Services performs any work onthe Customer's production systems. ° Develop or provide documentation of the existing environment consistent with best practices. Examples include a Network Topology map of the existing network. This Topology map should include IP addresses, Gateways, VLANo.and VPNs onthe local area network. ° Configuration and troubleshooting infrastructure services, including (but notlimited to) AD/DNS/OU/GPO.|P Subnet availability, NTP, Network and Firewall settings, as they relate to infrastructure requirements. ~ Customer will provide necessary access to systems, including service accounts, usernames, and passwords. For remote engoQemontn, reasonable remote access tothe local network through VPN will be provided as needed. ° Coordinate and lead all Customer 3rd party vendors as required to facilitate services and accept responsibility for delays caused byother vendors. ° Coordinate scheduling of internal resources such that knowledge transfer \aconducted in one contiguous session (unless otherwise stated herein). ° Customer in responsible for the procurement and provisioning of all software |ioonmae (including portal credentials where necessary) and maintaining applicable support agreements. The customer will ensure that all necessary software licenses for the installed software are purchased and up-to-date and that all systems and software impacted bythis service are under current support agreements.Unless this CSOVVspecifically requires Sterling Services to provide a software license, the Customer is responsible for all software licensing requirements CSOW for City of Paris, Tx 10 October 2025