Laserfiche WebLink
Item No. 24 <br />Memorandum <br />TO: Mayor, Mayor Pro Tem & City Council <br />FROM: Rose Beverly, City Manager <br />Celso Arrieta, IT Manager <br />SUBJECT: Award a contract for Professional Services for the Implementation of the City's <br />311 Platform <br />DATE: October 27, 2025 <br />BACKGROUND: <br />The City has identified the need to implement a 311 platform to enhance citizen engagement and <br />improve service delivery across departments. This platform will provide residents with a <br />centralized system to submit service requests, track progress, and access information in a more <br />efficient and transparent manner. The implementation of a 311 solution requires professional <br />services from a qualified vendor with experience in municipal platforms and citizen service <br />management. <br />STATUS OF ISSUE: <br />The City issued an RFP outlining the requirements for the 311 -platform implementation. Only <br />one proposal was received, submitted by Claro Enterprise Solution, which fully meets each of <br />the requirements set forth in the City's RFP. After evaluation, staff recommend moving forward <br />with Claro Enterprise Solution to ensure a timely and successful deployment of the platform. <br />BUDGET: <br />Funds in the amount of $130,000.00 for the 311 platform have been budgeted as part of the <br />City's technology improvement initiatives. The budget allocation includes implementation, <br />training, and ongoing support services. <br />RECOMMENDATION: <br />Award a contract in the amount of $127,128.41 with Claro Enterprise Solution for professional <br />services related to the implementation of the City's 311 platform. <br />