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CLARO ENTERPRISE SOLUTIONS <br />CUSTOM SERVICE ANNEX <br />CLOUD BASED CITIZEN ENGAGEMENT PLATFORM <br />1.5 Out of Scope <br />10 Phase 3 (Code Enforcement Module 0.0), which is planned for 2026. <br />Any additional modules, workflows, integrations, or services not explicitly listed in this SOW. <br />Third -party systems, vendors, or regulatory approvals outside of CUSTOMER's control. <br />1.6 Deliverables <br />5=0151K92=0=02 <br />Initial deployment of <br />Platform accessible via <br />Phase 1 <br />311 Platform Base (Web & Mobile) <br />the COP citizen <br />engagement platform <br />web and mobile; basic <br />workflows operational, <br />(core features). <br />passes UAT. <br />_........ ......._.. <br />............ ................ <br />-..........v ..... <br />Workflows for permit <br />.End-to-end wo.... ...... ........ <br />rkflows <br />applications, <br />functional; integrated with <br />Phase 1 <br />Building Safety & Permits Module v1.0 <br />inspections, <br />Microsoft 365 for <br />approvals, and <br />documents; UAT sign -off. <br />notifications. <br />Secure integration <br />with Esd ArcGIS <br />Verified connectivity; data <br />Phase 1 <br />Integrations (ArcGIS & M365) <br />(mapping) and <br />exchange validated during <br />Microsoft 365 <br />testing. <br />(documents). <br />End-user and admin <br />Training sessions <br />Phase 1 <br />Training & Documentation <br />training; technical <br />and user <br />completed; documentation <br />delivered in English; <br />documentation. <br />platform bilingual. <br />Production <br />Successful deployment <br />Phase 1 <br />Go -Live Phase 1 <br />deployment of Phase <br />validated; CUSTOMER <br />1 components. <br />acceptance received. <br />_ .......... . . <br />......_ _ ... <br />..... ..._ .............. _....... <br />Module to manage <br />public works <br />Workflows validated; <br />requests, <br />integration with platform <br />Phase 2 <br />Public Works Module v1.0 <br />maintenance, and <br />base and ArcGIS; passes <br />reporting. <br />UAT. <br />Regression, <br />Test results documented; <br />Phase 2 <br />End -to -End Testing & Validation <br />performance, and <br />end-to-end testing of <br />no critical defects <br />the platform. <br />outstanding. <br />CLARO ENTERPRISE SOLUTIONS LLC - PROPRIETARY AND CONFIDENTIAL <br />Page 4 of 10 <br />