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CLARO ENTERPRISE SOLUTIONS <br />CUSTOM SERVICE ANNEX <br />,_LOUD BASED CITIZEN ENGAGEMENT PLATFORM, <br />Project Timeline <br />The overall project duration is 8,5 months, divided into Phase 1 (-6 mionths) and Phase 2 (-2.5 months). The delive <br />approach follows an Agile methodology, Wth two-week sprints, biweekly sprint reviews and demos, and continuol <br />stakeholder engagement. <br />Table 2- Project T7m$L/ea Base /Building & <br />CLAROENTERPRISE SOLUTIONS LLC PROPRIETARY AND CONFIDENTIAL <br />Page sof 10 <br />Production <br />Successful deployment <br />Phase 2 <br />Go -Live Phase 2 <br />deployment of Phase <br />validated; CUSTOMER <br />2 components. <br />acceptance received. <br />Reports on <br />Reports submitted by the <br />milestones, schedule, <br />5th business day', <br />Both Phases <br />Monthly Progress Reports <br />budget, risks, and <br />CUSTOMER <br />decisions needed. <br />acknowledges receipt. <br />Participation in <br />Minutes and decisions <br />Both Phases <br />Governance & Steering Committee <br />governance and <br />documented; alignment <br />confirmed with <br />steering sessions. <br />CUSTOMER stakeholders. <br />Post -deployment <br />e% upport availability <br />0 <br />Both Phases <br />Support & SLA Model (5x8 + 247 On -Demand <br />support model with <br />SLA -based <br />confirmed; SLA metrics <br />commitments. <br />tracked and reported. <br />Table I — Deliverables <br />Project Timeline <br />The overall project duration is 8,5 months, divided into Phase 1 (-6 mionths) and Phase 2 (-2.5 months). The delive <br />approach follows an Agile methodology, Wth two-week sprints, biweekly sprint reviews and demos, and continuol <br />stakeholder engagement. <br />Table 2- Project T7m$L/ea Base /Building & <br />CLAROENTERPRISE SOLUTIONS LLC PROPRIETARY AND CONFIDENTIAL <br />Page sof 10 <br />