Agenda Packet - Laserfiche WebLink

Home Browse Search

CLARO ENTERPRISE SOLUTIONS CUSTOM SERVICE ANNEX CLOUD BASED CITIZEN ENGAGEMENT PLATFORM project. 10. CUSTOMER will conduct testing in the various pre -production and production environments. 11. CUSTOMER must establish contact with the business team and technology users to properly execute the knowledge transfer. 12. CUSTOMER will provide appropriate personnel, when necessary, who will provide all details of the processes, functionalities, services, technicians, etc., necessary for the provision of the service. 13. CUSTOMER will provide the access, permissions, and resources necessary for the execution of the tasks. 14. The information contained herein, both technical and financial, is confidential and proprietary to CES. Any special arrangements or communications with third parties must be mutually agreed upon. 15. Any changes in scope will require a new time and cost estimate and change control must be implemented for subsequent execution. 16. An increase in the annual COLA (Cost of Living Adjustment) must be considered after January 1 of each year for current rates and additional costs previously validated by CUSTOMER. 17. If additional attention is required for the proposed service, it will be negotiated between the Parties for an estimate and submitted through a change request. 18. Any changes to the Scope set forth herein will be negotiated in terms of time and cost between CES and CUSTOMER, in accordance with the change control procedure. 19. The Scope set forth herein is based on CES' understanding of CUSTOMER's needs at the time of creation. 20. CES will implement the Information Security Policies established by CUSTOMER to restrict unauthorized access to information provided for development and testing environments. 21. CUSTOMER will provide additional technological equipment for test execution, when necessary, such as additional peripherals such as barcode scanners, fingerprint scanners, etc. 22. If necessary, CUSTOMER will provide additional IT equipment for functional or automated testing, such as additional IT equipment or mobile devices. 23. Should the planned annual projection increase, CUSTOMER will notify the CUSTOMER in advance, as 15 business days' notice is required for the formation of a development cell. 24. Detailed backlog planning is required for each sprint. 25. This Service Annex is valid for 90 days from the date of receipt by CUSTOMER. If not signed within that 90 day period, the terms and conditions set forth herein are subject to change.. Out of Scope: The following items are out of Scope: 1. Administration, acquisition, installation, and configuration of network devices such as routers, load balancers, firewalls, antennas, cables, etc., not included in the scope of this offer. 2. Administration, installation, and configuration of data, electrical, or any other type of networks, not included in the scope of this offer. CLARO ENTERPRISE SOLUTIONS LLC - PROPRIETARY AND CONFIDENTIAL Page 9 of 10