Laserfiche WebLink
Key Weaknesses Identified <br />Infrastructure and Revenue <br />Aging infrastructure, both above and <br />below ground—the most frequently cited <br />weakness <br />• Revenue challenges limiting ability to <br />reinvest in assets and services <br />• Underfunded asset replacement programs <br />Planning and Housing <br />• Long-term planning gaps <br />• Housing stock limitations and quality <br />concerns <br />Economic and racial divisions, partly <br />legacy -driven <br />Service Delivery and <br />Communication <br />• Customer service inconsistencies across <br />departments <br />• Communication that is reactive rather <br />than proactive and strategic <br />• No single transparency hub for residents <br />to access information <br />• Inconsistent permitting communication <br />creating frustration for developers <br />Organizational Culture <br />• Antiquated practices and programs, <br />particularly related to technology <br />• Legacy challenges between people <br />contributing to internal tension <br />