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<br />"walk-up counter", or from any other user authorized to enter such calls. <br /> <br />Dispatcher capabilities include the following features: <br /> <br />Work Area Window - The major portion of the primary screen is devoted to the work area <br />for the call for service being processed. This includes the information sent from the call <br />taking process, including the location, person reporting the event, type of call, nature of <br />call, description, etc. It also includes fields for units dispatched (without limitation in <br />number) and status updates. Several parts of this window roll, giving additional space for <br />more entries, such as dispatched units, description, etc. <br /> <br />Waiting Calls For Service Queue - The CAD is equipped with an interactive calls waiting <br />queue which maintains a list of the calls waiting at the bottom of the primary screen. <br />These calls are arranged in priority order with the oldest call within an individual priority <br />displayed first. The dispatcher may move the oldest, highest priority call into the work <br />area by simply pressing the Enter Key, or may select another call by simply entering the <br />'call que number' and pressing the Enter Key. When selected, the call is displayed in the <br />working area of the display. A call may be cleared from the calls waiting queue by being <br />selected or by using a function key to cancel the call. Use of this function key simply <br />removes it from the queue, but does not remove the record of the cail. <br /> <br />Color coding is used in the call waiting queue. The time received indicator turns blue, <br />to indicate that the call has been held beyond the time limit for dispatch set by the user <br />agency for that particular priority, and the entire call is displayed in red if an emergency <br />is in progress or it is a top priority call. <br /> <br />Unit Status - The status of all units, both committed and available, is maintained by the <br />system. Available units appear in a double column on the right side of the primary screen <br />and include a user defined unit type. This column of units rolls to sho~ additional units. <br /> <br />The committed units display on the secondary monitor/PC. This allows for the monitoring <br />of units currently being tracked on individual assignments. All units dispatched to a <br />single activity are displayed together, and information regarding an event may be re- <br />displayed on the primary monitorlPC by selecting any of the dispatched units committed <br />to that activity. The secondary screen may be rolled using function keys if multiple pages <br />of units are committed. <br /> <br />Automatic Assignment of Units - The CAD system allows for the definition of certain <br />units assigned to a particular patrol area, beat, or fire run card. Move up procedures are <br />used for fire and emergency medical serVices. The unit(s) are suggested to the dispatcher <br />based on information in the Geo-file. If the primary unit is not available, various <br />guidelines are used for selecting alternative units to respond to the call. <br /> <br />Run cards for various alarm levels may be entered for dispatching an entire pre-planned <br />complement of fire units, including automatic move ups. The dispatcher has the option <br />to override any suggested unit if required. The run card also has the facility to suggest <br />movements of units between stations and this movement is easily initiated and tracked. <br /> <br />10 <br />