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their experienced offices. Given the current call distribution by hour of day, the <br />current twelve hour shift is as effective in deploying available resources as an <br />eight hour shift pattern and twelve hour shifts typically reduce overtime <br />expenditures. Because of the current salary schedule and open opportunities for <br />employment within the state, no change from this shifting pattern is <br />recommended at this time. <br />The department currently operates in a service law enforcement policing <br />model. This model is characterized by providing whatever services are needed <br />by the city including answering calls for service, maintaining order, and enforcing <br />the law. What sets the department apart from many is its service attitude and <br />philosophy which stems from the department leadership. Officers, whether in <br />patrol or investigations, provide an extra level of care and follow-up that is not <br />often found in larger departments. Officers and supervisors work on community <br />problems and often check back with victims to ensure they have been cared for. <br />Much of an officers field activity is non-crime related but has become expected <br />by the residents of the city. <br />Patrol Workload <br />While citizen generated calls for service is generally manageable, the <br />Police Department prioritizes calls in order to make sure the most serious calls <br />are handled first. Most cities attempt to respond to the highest priority calls in <br />less than six minutes. For the study period of October 1, 2006, to September 30, <br />2007, the average response times are as follows: <br />Priority 1 6 Minutes <br />Priority 2 11 Minutes <br />Priority 3 12 Minutes <br />Priority 4 17 Minutes <br />Page 22 <br />