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<br />FREESE AND <br />NICHOLS: <br /> <br />HELPING YOU <br /> <br />PROTECT YOUR <br /> <br />WATER SUPPLY <br /> <br />Innovative approaches. . <br /> <br />.. <br /> <br />Fr.... and Nichol. <br /> <br />practical results <br /> <br />QUALITY CONTROL/QUALITY ASSURANCE <br /> <br />QUALITY CONTROL/QUALITY ASSURANCE .... AT WORK FOR You <br /> <br />As with most professional consulting firms, FNI provides a formal quality controll <br />quality assurance (QC/QA) program. In substance, this program differs little from <br />those offered by other consultants. The area that sets us apart is our implementation <br />of the QC/QA program. <br /> <br />QC/QA Program <br />Quality control reviews are scheduled for most projects at the 10-, 50- and 90- <br />percent complete milestones, These reviews are conducted our by senior technical <br />leaders and completed for all client deliverables - plans, specifications, cost <br />estimates, studies, reports, etc. The goal of the review is to check for sound <br />technical principles and accuracy. Most reviews are multi-disciplinary and those <br />with construction adjuncts are also reviewed for constructability. <br /> <br />Quality assurance reviews are completed by senior management leaders who first <br />ensure that a technical quality review has been completed, and then proceed to <br />look at the project from a wider perspective. The review addresses such topics as <br />project schedule, availability of adequate resources and staffing, clearly defined <br />deliverables, client reviews, unique or critical aspects of the project, regulatory <br />needs, alternate design concepts and the overall quality of the work and services <br />provided to the cI ient. <br /> <br />QC!QA Implementation <br />The implementation of FNI's QC/QA program is part of FNI's culture. Monthly <br />Quality Days, are held during which senior managers sit down with individual <br />projects managers to review their projects. This exchange with senior "mentors" is <br />invaluable to project staff and contribute to the success of the projects. Training <br />sessions are held during lunch on Quality Days, and staff members who have <br />received the highest scores on client satisfaction surveys are recognized. <br /> <br />Quality Days Emphasis: <br />· Definition of quality is technically accurate and consistently meets or exceeds <br />the client's needs and expectations <br />· Technical accuracy/consistently and proactively reviewed <br />· Continuous improvement is integral in doing business and managing projects <br />· Quality is customer driven and judged by our clients. <br /> <br />CI ient Benefits: <br /> <br />Through the implementation of FNI's QC/QA program, clients enjoy: <br />· Projects with few, if any, change orders <br />· Projects, studies and reports designed and written to meet client expectations <br />· The benefit of senior level staff input on each project deliverable, <br /> <br />Vulnerability Assessment and Emergency Respome Plan SOQ page 8 <br />