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16 Fiscal management
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16 Fiscal management
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Last modified
8/23/2012 8:32:23 AM
Creation date
4/13/2009 8:11:21 AM
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AGENDA
Item Number
16
AGENDA - Type
RESOLUTION
Description
16 fiscal Management
AGENDA - Date
4/13/2009
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4. Identifying information presented that is consistent with fraudulent activity <br />(such as an invalid phone number or fictitious billing address); <br />5. Social security number presented that is the same as one given by another <br />customer; <br />6. An address or phone number presented that is the same as that of another <br />person; <br />7. A person fails to provide complete personal identifying information on an <br />application when reminded to do so (however, by law social security numbers <br />must not be required); and <br />8. A person's identifying information is not consistent with the information that is <br />on file for the customer. <br />C. Suspicious Account Activitv or Unusual Use of Account <br />Red Ftaas <br />1. Change of address for an account followed by a request to change the <br />account holder's name; <br />2. Payments stop on an otherwise consistently up-to-date account; <br />3. Account used in a way that is not consistent with prior use (example: very high <br />activity); <br />4. Mail sent to the account holder is repeatedly returned as undeliverable; <br />5. Notice to the Utility that a customer is not receiving mail sent by the Utility; <br />6. Notice to the Utility that an account has unauthorized activity; <br />7. Breach in the Utility's computer system security; and <br />8. Unauthorized access to or use of customer account information. <br />D. Alerts from Others <br />Red Flag <br />1. Notice to the Utility from a customer, identity theft victim, law enforcement or <br />other person that the utility has opened or is maintaining a fraudulent account <br />for a person engaged in Identity Theft. <br />IV. <br />DETECTING RED FLAGS. <br />A. New Accounts <br />In order to detect any of the Red Flags identified above associated with the <br />opening of a new account, Utility personnel will take the following steps to obtain <br />and verify the identity of the person opening the account: <br />, 0 0 0 0- "xt) <br />
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