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Detect <br />1. Require certain identifying information such as name, date of birth, residential <br />or business address, principal place of business for an entity, driver's license <br />or other identification; <br />2. Verify the customer's identity (for instance, review a driver's license or other <br />identification card); <br />3. Review documentation, if available, showing the existence of a business <br />entity; and <br />4. Independently contact the customer if there is reason to question information <br />provided by the person seeking to open a new account. <br />B. Existinq Accounts <br />In order to detect any of the Red Flags identified above for an existing <br />account, Utility personnel will take the following steps to monitor transactions with an <br />account: <br />Detect <br />1. Verify the identification of customers if they request information (in person, via <br />telephone, via facsimile, via email); <br />2. Verify the validity of requests to change billing addresses; and <br />3. Verify changes in banking information given for billing and payment purposes. <br />V. <br />PREVENTING AND MITIGATING IDENTITY THEFT <br />In the event Utility personnel detect any identified Red Flags, such personnel <br />shall take one or more of the following steps, depending on the degree of risk posed <br />by the Red Flag: <br />Prevent and Mitiqate <br />1. Continue to monitor an account for evidence of Identity Theft; <br />2. Contact the customer; <br />3. Change any passwords or other security devices that permit access to <br />accounts; <br />4. Not open a new account; <br />5. Close an existing account; <br />6. Reopen an account with a new number; <br />7. Notify the Program Administrator for determination of the appropriate step(s) to <br />take; <br />8. Notify law enforcement; or <br />9. Determine that no response is warranted under the particular circumstances. <br />~ i <br />W, f;(~0 I.i~: r <br />